RENEWAL BY ANDERSEN SUMMARY

Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building a team of skilled, passionate Difference Makers, caring for our team members' personal and professional growth, and celebrating our differences. We are committed to an inclusive and diverse workplace where all people feel respected, valued, and driven to realize their full potential. We always have opportunities for our team members to give back to the causes they're most passionate about, and as an Energy Star Partner of the Year for many years, Renewal by Andersen is committed to environmental health and sustainability. If you want to be a Difference Maker, Renewal by Andersen is the place for you.

SUMMARY 

Renewal by Andersen has an exciting opportunity for an A/R Specialist in our Roseville, MN office! This is a customer-facing role focused on collecting and processing payments and making payment arrangements with homeowners. We are looking for candidates with attention to detail, good problem-solving skills, highly organized, and good at communicating with customers. 

PRIMARY RESPONSIBILITIES: 

*       Accountable for managing accounts receivable with a focus on minimizing bad debt expense while ensuring high levels of homeowner satisfaction and maintaining lowest level of A/R possible.

*       Enters payments from homeowners.

*       Makes decisions on collections and works with managers on escalated cases involving final demand letters, property liens, etc.

*       Responsible for managing and auditing accounts and access to 3rd party finance lender portals and payment portal.

*       Maintains and reviews key performance indicators. Audit and investigate as appropriate. Support and document implementation of process changes.

*       Investigates and resolves discrepancies involved with payments, refunds, financing, and business adjustments.

*       May train other team members how to process payments in portals and Salesforce. Maintains training documentation. 

QUALIFICATIONS AND SKILLS 

*       High school diploma or equivalent plus a minimum of one year of finance or accounting experience.

*       Advanced communication and customer resolution skills

*       Demonstrates ability to work and contribute in a team environment.

*       Customer orientation

*       Flexibility & positive outlook

*       Negotiation and problem-solving skills

*       Attention to detail and focus on accuracy

CULTURE AND BENEFITS:

"Be Orange. Be You" is how we express our belief that by embracing our differences and empowering you, we'll be a stronger team able to accomplish what otherwise wouldn't be possible. This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowners love the most.** It's also why we're committed to supporting you to approach each day with a bright outlook. 

*       Benefits include, and are not limited to: 

*       Medical/Dental/Vision/Life Insurance  

*       Health Savings Account contributions  

*       Paid holidays plus PTO  

*       401(k) plan & contributions  

*       Professional development and tuition reimbursement opportunities  

*       Charity contributions 

*       Nationwide career opportunities 

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today. 

SALARY INFORMATION: 

Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. In addition to your pay, Andersen Corporation currently offers benefits such as comprehensive health benefits, 401 contribution, paid time off, paid standard and floating holidays, a robust employee wellbeing program, as well as profit-sharing (all benefits are subject to eligibility requirements. The pay range for this position is $24.10-$29.50 per hour.

In 2024, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.  

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.