Job Skills
Communicaion Skills: We expect that you are able to communicate not only to the learners you are helping but your fellow team members. Being an effective communicator by listening and understanding the situation will make you excellent at this skill.
Problem Solving: We expect you to be able to help our learners with any problems they have, you have so many resources available to you to help out in any situation. Your fellow colleagues are always willing to help as well. The ability to navigate in a fast paced, ever-changing environment is part of this skill set.
Time Management: We expect you to adhere to the workflow of the team, as well as being efficient with your conversations. We expect you to be on time for your shift, reliability is key especially in a remote work environment. The ability to manage priorities effectively is a large part of this skill.
Technology: We expect you to be computer/smart device literate and develop competencies with third-party tools including Microsoft Office, Zendesk, Labster and more. The ability to troubleshoot device issues with the student is an important part of this skill.
Work Experience
1+ year of Contact Center/Admin (phone/chat) experience
Experience working in education or academia.
Proficiency in the following:
Computer literacy, Microsoft Office Suite, Zendesk
SEI is an Equal Opportunity employer committed to a diverse and inclusive community. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary and benefits package. The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below.
If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at Careers@strategiced.com.