How to Apply
- To ensure full consideration, applications must include all the following in a single document:
- A cover letter describing your interest in the position and your experience directly relevant to the work of the position
- A resume / CV
- A list of three professional references, including their names, contact information, and your professional relationship
Job Summary
The University of Michigan-Dearborn has an exciting job opportunity for an Access Services Associate in the Mardigian Library. The successful candidate will thrive on a team dedicated to providing excellent customer service with empathy and respect and will contribute to the continual improvement of Access Services. This full-time position reports directly to the Head of the Access Services Department.
Why Work at Michigan?
- 2:1 match on retirement savings
- Excellent medical, dental, and vision coverage starting on day one of employment
- Generous Paid Time Off (PTO) and paid holidays
Responsibilities*
- In-person oversight of the Mardigian Library Info Desk
- Provide excellent customer service to all faculty, students, staff, and guests
- Manage the daily work of library student employees and guide them as young professionals
- Contribute to a respectful and productive work environment
- Reliably report to the library on time and close the library at 10:00 p.m., Hours may change depending upon the needs of the library
- Provide support for events held in library spaces such as monitoring set up/break down and liaising with event contact
- Operate LibChat, LibAnswers, and RefAnalytics
- Assist patrons in locating library materials
- Respond to inquiries about library policies, procedures and services
- Receive and record fines and payments
- Balance cash register
- Clear blocked patron records
- Operate automated circulation system (Innovative Interfaces Sierra)
- Run reports & notices using Sierra library automation software
- Assist with special projects and other duties as assigned
Required Qualifications*
- Bachelor's degree or equivalent education and experience
- Proficiency with Google Suite and MS office (Docs, Slides, Sheets, Word, Excel) and comfort using computers and technology
- Ability to employ good judgment and work independently with minimal supervision
- Ability to work effectively in a team-based, collaborative environment
- Must be able to reliably and consistently work evenings
- Flexibility to work changing schedules when necessary according to library needs
- Ability to communicate effectively with faculty, staff, students and the public
- Strong interpersonal skills, excellent customer service skills and responsible decision making skills
- Ability to maintain library policies with faculty, staff, students and the public
- Ability to move throughout the building; bend, reach and shelve items; push/pull fully loaded carts or other large items up to 40 pounds
Desired Qualifications*
- Previous experience with library work
- Experience with library automation (Sierra/Millennium experience a plus)
- Experience balancing cash register drawers or strong cash handling experience
- Experience working in a very diverse environment
Work Schedule
Shift/Hours/Days: Sunday - Thursday 1:45p.m. - 10:15 p.m.
Hours subject to change depending upon the scheduling needs of the library, including extended hours during Final Exams. For shifts beginning on or after 12:00 pm (noon) there is an additional $1.00 per hour shift premium.Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Additional Information
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
Applications will be reviewed as received throughout the posting period and continue until the position is filled.Background Screening
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.