Are you a customer service professional looking to take your talents in an entrepreneurial direction? We're looking for an Assistant General Manager with a real knack for customer service. You'll have the opportunity to oversee a variety of functions at one of our manufactured home communities such as management, sales, customer service, office administration, maintenance and more. If you like the idea of helping to build and maintain a community and you have the qualifications and background we're looking for, we want to talk to you!
OVERVIEW
As an Assistant General Manager you'll support the operational and continued profitability of the community. You'll serve as the day-to-day point of contact for residents and will be on-call 24 hours/day--overseeing and assisting with everything from administrative activities, marketing, sales & leasing, property maintenance, budgeting, HR management and, most importantly, resident relations. Ensuring a positive atmosphere and responsive service for the members of your community will not only mean satisfied long-term residents, but also better word-of-mouth referrals!
JOB DUTIES
- Ensure residents receive the highest level of service consistent with Sun's Customer Service philosophy.
- Handle and resolve resident issues in a timely and professional manner.
- Monitor, code and approve invoices.
- Maintain petty cash and funds, recording expenditures in proper accounts.
- Enforce community rules and regulations.
- Ensure compliance with federal, state and local agencies that regulate fair housing laws and community operations.
- Maintain property to ensure it looks its best at all times.
- Coordinate team member selection, training, scheduling and development of direct reports and ensure team members comply with appropriate policies and procedures.
- Oversee balancing of Yardi and ancillary income and sign-off on bank deposits on a daily basis.
- Initiate lease renewals and rent increase letters; forward to RVP and ensure timely distribution.
- Inspect and recommend purchase and renovation of used/repossessed homes.
- Assist with marketing model, pre-owned and brokered homes for sale.
- Manage rent collection process including depositing income from home sites and filing to collect on delinquent debts.
- Assist with handling delinquencies and approving eviction proceedings.
- Assist with reviewing residency applications and approve/deny residency.
- Assist with developing marketing strategies and maintaining advertising to attract prospective residents to community.
- Assist with preparing annual operating budget; review monthly accounting reports and assist with preparing explanation of P&L variances.
- Assist with coordinating and managing Lease Purchase Program (LPP) including repairs, leasing, sales, refurbishments, closings and follow-up.
- Other duties as assigned.
REQUIREMENTS
- High School Diploma or GED
- Minimum 3 years property management experience, including 3 years supervisory experience
- Ability to fluently read, write and speak English and Spanish, preferred
- Prior sales & leasing experience, a plus
- General knowledge of maintenance
- Strong negotiation and organizational skills
- Excellent verbal and written communication skills
- Demonstrated leadership abilities
- Ability to thrive in a fast-paced environment
- Knowledge of basic accounting principles
- Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law
- Intermediate computer proficiency in the Microsoft Office Suite, email and internet; experience using Yardi, preferred
- Flexibility to respond to community needs during non-business hours
REWARDING BENEFITS
At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.
- Comprehensive Medical and Prescription coverage with multipleplan designs so you can choose the plan that best meets the needs of you and your family
- Comprehensive Dental Plan
- Vision Plan
- Voluntary Health and Dependent Care Reimbursement Accounts
- Life and Accidental Death and Dismemberment Insurance
- Short and Long-Term Disability Coverage
- 401(k) Plan with Sun matching contribution
- Paid Parental Leave
- Employee Assistance Program
- Identity Theft Insurance
- Legal Assistance Plan
- Pet Insurance
- Tuition Reimbursement program providing financial support to team members who further their formal education
- Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation
- Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
- Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty