Job Summary
Job Description
Job Summary
The Application Performance Monitoring System Administrator will manage, maintain and support an enterprise level Appdynamics SaaS monitoring tool installation. You will act as an Appdynamics and APM (application performance monitoring) Subject Matter Expert, configure and maintain Appdynamics, analyze performance data, and provide insights to improve monitoring of Medline applications.
As part of the Service Management Office, your primary goal is availability. In your role as Appdynamics SME, you will identify and help resolve application issues and outages, train team members and users on using Appdynamics, and work with Cisco to identify, report on, and resolve issues. You will also maintain a working knowledge of competing APM products in the industry to help ensure Medline is taking a best-in-class approach to APM.
This is a Work-From-Home position. You will be required to be on site 1 day per month.
Job Responsibilities
Maintain and update Appdynamics agents and servers
Configure application tiers, business transactions, data collectors, and service endpoints
Set up alerting mechanisms, health rules, actions, policies
Prepare and deliver reports on Appdynamics alerts, logins, and license consumption
Manage vendor interaction, including support tickets
Maintain documentation for Appdynamics
Work with the NOC and application teams to investigate incidents
Provide training and support to members of the NOC and Medline IT on the use of Appdynamics
Maintain a working knowledge of competing APM products and industry trends, including OTEL.
Support Twilio and Power Automate alerting workflows
Basic Qualifications
3+ years of experience managing a large-scale Appdynamics/APM installation
3+ years of experience on an operations teams in a demanding fast-paced environment
Strong analytical skills for problem investigation, isolation, resolution
Strong interpersonal/customer-facing and communications skills
Demonstrated experience with IT Service Management processes including change management and incident management.
General knowledge of Windows and Linux system administration
Experience creating SQL queries
General knowledge of Azure Cloud and IT networks
Preferred Qualifications
Bachelor's Degree in Computer Science, Information Technology, or related field, or equivalent combination of education, training, and experience
Cisco Appdynamics certification
ITIL v4 Foundation certification
Experience with other monitoring tools (Splunk, Datadog, Logicmonitor) and industry trends
Python development experience
Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
The anticipated salary range for this position:
$85,280.00 - $123,760.00 AnnualThe actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.
Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.
Every day, we're focused on building a more diverse and inclusive company, one that recognizes, values and respects the differences we all bring to the workplace. From doing what's right to delivering business results, together, we're better. Explore our Diversity, Equity and Inclusion page here.
Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.