Location: On site at location listed in job posting.

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience.  We are passionate about doing things right and doing the right things.  We collaborate with each other and with our internal business partners to delight our customers.  We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best.  Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. 

Summary:

The role is to serve as the research and resolution liaison between First Horizon Bank and its mortgage sub-servicer. The role would be responsible for taking the lead on receiving and completing research/loan maintenance requests that originate at First Horizon Bank. First Horizon Bank mortgage customers will often reach out directly to their First Horizon Bank bankers with questions, maintenance requests, and complaints on their subserviced mortgage. This role will perform the research those internal First Horizon Bank sourced items, and work with the sub-servicer directly to resolve and report back the resolution to the FHB banker/relationship manager. The role will also assist the sub-servicer with research items to the extent First Horizon Bank involvement is required, e.g., missing document research.