Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Commercial Ops role may be the role for you! You must be within 50 miles driving distance from one of our Capital One hubs in Plano, TX or Richmond, VA.
This role will be responsible for the design and development of a diverse set of learning materials to support our Commercial curriculum. This individual will partner closely with key business partners to translate business intent into engaging learning materials, with a focus (though not exclusively) on digital-first learning methods. This individual will analyze learning needs, design and develop blended learning solutions, and measure and report out on learning effectiveness.
Responsibilities:
Design, develop, and deliver learning solutions and tools, from ideation to evaluation
Leverage effective needs analysis, project management, course development, and evaluation skills
Solid understanding and proven application of adult learning principles
Conduct stakeholder, subject matter expert, and learner interviews
Create curriculum roadmaps and menus and recommend the optimal blend and supporting rationale
Determine, recommend, and document project instructional standards and strategies, learner engagement strategies, and evaluation plan
Video and digital storyboarding, design and development
Leverage gamification and rich media to enhance the learner experience
Design content, including (but not limited to) measurable learning objectives, leaders and participant materials and tools, experiential scenarios and simulations, assessment and evaluation questions
Develop online learning solutions which are engaging and creative, while still maintaining the instructional integrity and validity of the solution
Represent learning in broader project efforts, ensuring an early focus on the implementation needs to ensure effective delivery in alignment with project timeline goals
Engage with team members to enable clarity of goal; conduct on-going reviews to ensure outcome on track to meet needs
Create strong behaviorally based assessments and evaluation methods
Strong performance and learning consulting to senior leader
Strong project management skills and strong verbal/written communication skills
Ability to make decisions by identifying issues, diagnosing problems, generating alternative solutions and analyzing opportunities and risks
Ability to set and achieve challenging individual goals that support department and business goals
Ability to take responsibility for projects and follow-through to completion with minimal need for direct supervision
Advanced use of multiple rapid development content tools (Captivate, Articulate Storyline, Camtasia, etc.) to create online courseware
Exceptional professional communication and technical writing skills and strong customer service orientation
Work from Home Technology Requirements:
A secure home office environment that is free from background noise and distractions
A reliable private internet connection that is not supplied via cellular data or hotspot
A private network that is password protected where you have ownership or line of sight to every device on the network
Internet service must be provided by Cable or fiber Internet Service Provides (ISP)
Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page
Both Hardwire and WiFI internet connections are acceptable as long as speed and security requirements are met
Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.
Work from Home Living Requirements:
Candidates must live within approximately 50 miles of one of the hub locations based in 75024 and 23238 and be comfortable coming in person whenever required with no less than 24 hours notice.
Basic Qualifications:
High School Diploma, GED, or equivalent certification
At least 2 years experience in facilitation, content development, and instructional design
At least 2 years Google Suite experience
At least 2 years experience applying instructional design methodology (ADDIE/SAM or AGILE)
At least 2 years experience using Instructional Design applications including Articulate 360, Snag It, and Camtasia
Preferred Qualifications:
Bachelor's Degree or Military experience
At least 3 years of experience in Facilitation, Instructional Design, and Development for digital and virtual modalities
At least 3 years of experience using Adobe Creative Suite applications: In Design, Illustrator, Photoshop, Acrobat, Articulate 360, Snag It, Camtasia
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
#CommOps
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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