Client: TECO
Title: Sr. Collaboration Analyst / Telephony Analyst
Req #: 755333
Location: Ybor Data Center - 1898 Nuccio Pkwy, Tampa, FL 33605
Duration: 12-18 Months
Pay Rate: $40-43/hr
**Onsite in Ybor 4-5 days a week depending on workload, must be available onsite 5 days a week**
COMPLETE DESCRIPTION:
Responsibilities:
- Defining Configuration Specifications and Business Analysis Requirements:
o Collaborate with stakeholders to understand collaboration technology needs.
o Define configuration specifications collaboration systems.
o Gather business analysis requirements to align solutions with organizational goals.
- System Management and Optimization:
o Configuration, maintenance, and optimization of collaboration systems.
o Plan and execute MAC requests related to collaboration systems.
- Quality Assurance:
o Perform quality assurance checks on collaboration systems and processes.
o Ensure collaboration systems meet performance standards and user expectations.
- Technical Troubleshooting:
o Investigate, troubleshoot and remediate collaboration systems issues.
o Provide recommendations to the team for improvements.
- Contractor Management:
o Coordinate with contracted companies for collaboration system upgrades, patching and ongoing support.
o Ensure timely project execution and adherence to quality standards.
System Experience:
- Cisco CUCM VoIP System
- Cisco PCCE (Contact Center System)
- Cisco Cube
- Cisco Video Conference systems Managed via Control Hub
- Microsoft Teams meetings
REQUIREMENTS & SKILLS:
- Proven experience in managing Cisco collaboration and Contact Center technologies.
- Strong troubleshooting skills and ability to handle complex issues.
- Dial plan and call flow/routing management
- Project management experience for successful system implementations.
- Vendor management experience.
- Excellent communication and collaboration skills.
CORE COMPETENCIES:
- Takes ownership and acts with integrity.
- Drives operational excellence for customers.
- Builds strong, collaborative relationships.
- Cultivates innovation and embraces change.
- Thinks strategically and exercises sound judgment.
PREFERRED CERTIFICATIONS:
Associate/Intermediate level:
- Microsoft 365 Certified: Teams Administrator Associate
- Microsoft Certified: Teams Support Engineer Specialty - Certifications | Microsoft Learn
- SIP Training and SSCA Certification - SSVVP Voice and Video over IP training and certification (thesipschool.com)
- Certification | BICSI - Installer & Technician, DCDC
Professional/Expert/Advanced level:
- Microsoft 365 Certified: Teams Voice Engineer Expert
- SIP Training and SSCA Certification - SSCA 'Elite' SIP training and SIP Certification (thesipschool.com)
- Certification | BICSI - RTPM, RCDD
- CCNP Collaboration - Training & Certifications - Cisco
- CCIE Collaboration Certification and Training - Training & Certifications - Cisco