UX Designer - Global eCommerce at Costco in Issaquah, WA

Costco IT is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed. As proof, Costco ranks eighth in Forbes “World’s Best Employers”.

This is an environment unlike anything in the high-tech world and the secret of Costco’s success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others.

Come join Costco Digital - part of the Costco Wholesale IT family. Costco Digital is a dynamic, fast-paced environment, working through exciting transformation efforts. We are building the next generation digital retail environment where you will be surrounded by dedicated and highly professional employees. We are embarking on a large digital transformation and need team members like you to help us grow to the next level.

Our Digital team is transforming how we deliver solutions and interact with our members across our Mobile, Commerce and Order Management platforms. We have a culture of improvement & learning with a start up mentality and a customer centric approach for our Costco members and our employees. We are looking for talented individuals to join our team and pursue bold ideas and explore growth opportunities.

User Experience (UX) Designers are responsible for creating satisfying and compelling experiences for users of a product, often drawing on results from user research and workflow analysis. They also provide product usability, evaluation, and support to product development teams, including the analysis and investigation of applications/systems including tactile methods, visual graphics, web, multimedia, voice response, and conversational user interaction.

Costco is looking for an experienced User Experience (UX) Designer to join the Global eCommerce UX team. The UX Designer draws from a broad range of UX generalist skills, including user research, information architecture, interaction design, and prototyping to create compelling user experiences in a fast-paced environment. The ideal candidate will be a collaborative and creative problem-solver who communicates effectively while working with a diverse group of stakeholders and executive level leadership.

If you want to be a part of one of the worldwide BEST companies “to work for”, simply apply and let your career be reimagined.

ROLE

● Performs quality assurance testing on developed pages and facilitates discussion to address defects/bugs.

● Conducts website research such as assessments or competitive analysis of outside retailers.

● Prepares and facilitates usability testing (e.g. formative vs summative test, moderated vs unmoderated test, in-person vs remote, A/B tests).

● Prepares and facilitates field research using the most appropriate evaluation method (observations, interviews, etc.).

● Creates sitemaps and process flows.

● Adheres to best practices and common patterns across devices for interactions such as: form controls, mobile transitions, and desktop interactions (popovers, hover effects, etc.).

● Complies with usage of visualization principles/best practices and converts requirements into designs that are appropriate for users and their context of use.

● Applies understanding and usage of appropriate Accessibility (ADA) patterns across devices (desktop, tablet, mobile).

● Collaborates with solution architects, product owners, business users, and other IT/business stakeholders to design exceptional user experiences for multiple products concurrently.

● Solves complex design problems using the user-centered design (UCD) process to account for user goals, accessibility, business requirements, and development needs.

● Uses a variety of iterative design methods to drive thoughtful design decisions including sketches, process flows, wireframes, and interactive simulations/prototypes.

● Analyzes and evaluates current user interfaces and proposes usability improvements (i.e. expert reviews).

● Conducts competitive analysis research to better understand prevalent interaction designs/solutions.

● Creates interactive simulations/prototypes to help project teams, stakeholders, and users explore and understand proposed business solutions.

● Maintains and enforces UX style guides, UI standards, and interaction design pattern libraries.

● Mentors and aids junior designers in the design process by providing guidance to ensure growth in UX disciplines.

REQUIRED

● A minimum 4 years’ demonstrated professional experience as a UX designer.

● Online portfolio demonstrating the ability to create great design solutions applying UCD methodologies.

● Experience combining design thinking with OKRs.

● Expert knowledge of current industry design tools, specifically Figma.

● Demonstrated understanding of mobile UI patterns and interactions and experience designing for native mobile applications.

● Experience with design system frameworks.

● Strong understanding of accessible design principles and familiarity with WCAG 2.1 guidelines.

● Experience with front-end development technologies (HTML/CSS).

● Demonstrated ability to plan and conduct user research activities such as developing personas, user stories, conducting competitive analysis, expert reviews, user interviews and contextual inquiry, field research, and surveys.

● Experience with planning and executing usability studies and reporting results back to project teams and business stakeholders.

● Creative and pragmatic problem-solver with a strong attention to detail.

● Strong presentation and facilitation skills are needed to clearly communicate design decisions and influence business stakeholders.

● Iteratively refine designs based on feedback and collaboration with leadership and peers.

● Strong time management skills and the ability to be self-directed when needed.

● A strategic thinker able to act tactically and solve problems quickly.

● Ability to manage multiple projects at one time.

● Awareness of current and emerging industry trends and best practices.

We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.

Costco is committed to a diverse and inclusive workplace. Costco is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to IT-Recruiting@costco.com

If hired, you will be required to provide proof of authorization to work in the United States. Applicants and employees for this position will not be sponsored for work authorization, including, but not limited to H1-B visas.

Recommended