Position Summary
The Metropolitan Airports Commission (MAC) Internship Program offers a wide variety of exciting paid internship opportunities. The MAC internship experience includes valuable leadership and professional development training, opportunities to build your network, exposure to MAC and the aviation industry, and high-quality work experiences that will help you grow your career.
The Terminal Operations Department plays a vital role in ensuring the efficient operation of airport facilities. The team manages common-use resources, coordinates maintenance and emergency responses. Serves as a key communication link between airlines, ground staff, and other stakeholders.
As a Terminal Operations Intern, you will assist with routine inspections, document facility issues, support incident response and compliance activities. This position provides hands-on experience, professional mentorship, and opportunities to contribute to improving passenger experiences and operational efficiency.
The anticipated length of the internship is approximately June to December 2025 (40 hours/week) but can be negotiated. Intern will report to the Assistant Manager of Terminal Operations but will interact and work with everyone on the team.
To apply: click the "Apply" link located just above the position description, log-in and follow the instructions provided.
Questions regarding this position can be directed to Yolanda Burckhardt at yolanda.burckhardt@mspmac.org or 612-713-8713.
Applications will be accepted until 3:00 PM on Wednesday, February 5, 2025.
MAC complies with the Americans with Disabilities Act. If an accommodation is required for you to participate in the application process due to a disability, please contact Tekia Jefferson at 612-726-8196 or Tekia.Jefferson@mspmac.org.
MAC is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, gender, age, nationality, or disability.
Position Description
- Support the assignment, coordination, and monitoring of MACs common-use terminal facilities and related equipment at MSP Airport.
- Respond to incoming service calls and other requests for assistance; is the initial point of contact and on-site response for operations and maintenance problems; coordinates corrective actions with appropriate parties; frequently communicates and coordinates with internal and external stakeholders as needed.
- Perform a variety of scheduling, monitoring, and coordination activities in accordance with MAC policies, procedures, and other applicable regulations.
- Assess and respond to facilities issues, incident reports, incident assessment, escalation and other terminal response needs while closely collaborating and working with internal and external stakeholders.
- Other duties and projects as assigned.
Position Requirements
Individual Contributor (IC) Competencies
- Customer Focus - Building strong customer relationships and delivering customer-centric solutions
- Decision Quality -Making good and timely decisions that keep the organization moving forward
- Action Oriented -Taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm
- Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
- Ensures Accountability - Holding self and others accountable to meet commitments
- Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
- Values Differences - Recognizing the value that different perspectives and cultures bring to an organization
- Communicates Effectively -Developing and delivering multi-mode communications that convey a clear understanding of unique needs of different audiences
- Courage -Stepping up to address difficult issues, saying what needs to be said
- Instills Trust -Gaining the confidence and trust of others through honesty, integrity and authenticity
- Self-Development -Actively seeking new ways to grow and be challenged using both formal and informal development channels
- Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations
MINIMUM REQUIREMENTS
- Currently enrolled in or graduated from an undergraduate or graduate degree program in Aviation Management, Airport Administration or related program. Currently enrolled must be within 6 months of graduation.
- Experience using Microsoft office software, e.g., Word, PowerPoint, Excel.
- Good oral and written communications skills.
- Valid driver's license.
DESIRABLE REQUIREMENTS- Knowledge of airport operations.
- Knowledge of relevant Federal and State statutes and regulations pertaining to airport operations.
- Ability to operate two-way radio equipment.
- Familiarization with the Incident Command System.
- Private Pilot's License.
