Requisition ID: 219146

Posting Locations: New Bern

Pay Range: $24 - $28.50/hr., depending on experience

Rate Frequency: Hourly

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We offer great rewards, competitive pay, career advancement and growth opportunities.

Full Time Teammates are also eligible for:

Paid Training
Paid Time Off plus paid holidays
401(k) with Company matching on a dollar-for-dollar basis
Employee Stock Purchase Plan (ESPP)
Group Health Insurance – Medical, Dental, Vision & Disability
Basic and Supplemental Life Insurance

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Job Overview

The Technician Lead Tech Svcs will professionally diagnose, and repair fountains, vendors, coolers, and other beverage dispensing equipment to the customers’ satisfaction, properly manage tools and parts and maintain records and reports, safely and efficiently per Company standards; provide coverage for Fountain Install and Vender Delivery as needed; assist in training and support of Equipment Services (EQS) team and supports the Territory Manager (TM) with daily responsibilities.

Duties & Responsibilities

Diagnose and repair fountains, vendors, coolers, and other beverage dispensing equipment to the customers’ satisfaction; properly manage tools and parts; maintain records and reports, safely and efficiently per Company standards
Assist Territory Manager by transferring and receiving parts and assets, assisting with parts inventories, filling in as needed for the Fountain Installer or Delivery Installer, and visiting customers
Complete and, or proctor all required training, including but not limited to Coca-Cola Consolidated (CCC), Coca-Cola North America (CCNA), and Equipment Reutilization Solutions (ERS) equipment, and maintain updates and documents related to all equipment
Lead special projects as assigned
Drive safely following all motor vehicle laws without distraction and maintain a safe working environment by completing all assigned safety training activities and adhering to all safety policies and procedures, including conducting Department of Transportation (DOT) daily pre-trip and daily post-trip inspections of vehicle, if required
Operate handheld devices to maintain accurate delivery, removal, and movement records, including parts inventory accountability
Maintain responsibility for inventory levels by ensuring the proper count, use, possession, and accountability for all parts, tools, supplies, and keys necessary for the job
Provide great customer service and communication to Coca-Cola Consolidated (CCC), Coca-Cola North America (CCNA), and Equipment Reutilization Solutions (ERS) internal and external customers with the ability to sell revenue-generating service through the Coca-Cola Consolidated Equipment Reutilization Solutions (CCC ERS) proposition

Knowledge, Skills, & Abilities

Must be able to lift 100 pounds
Drive and ride for long periods
Use refrigeration tools, refrigeration scales, electrical and cordless tools, general hand tools, and electronic devices
Operate vehicle, hand trucks, stair climbers, product carts, vendor dollies, forklifts, pallet jacks, cordless impact driver, sockets, and wrenches
Work inside and outside customer locations, in uncontrolled temperatures
Experience in the electrical and, or refrigeration field is required.
Computer and analytical skills are necessary along with the ability to work closely with teammates and management
Reactive Service experience with certification on all Coca-Cola Consolidated (CCC) and Coca-Cola North America (CCNA) equipment types as well as refrigeration is required
Experience in a leadership role

Minimum Qualifications

High school diploma or GED
Knowledge acquired through 1-3 years of work experience
1-3 years previous tech experience
Valid driver’s license, with a minimum of Commercial Driver’s License (CDL) Class B or ability to obtain required license within 6 months
Ability to obtain and maintain a Department of Transportation (DOT) physical
Ability to obtain forklift and pallet jack certification
Ability to pass company certification programs for equipment repair and safety – i.e., BEST, FAST, Advanced Refrigeration

Preferred Qualifications

Prior leadership experience
Valid driver’s license, with a minimum of Commercial Driver’s License (CDL) Class B or ability to obtain required license within 6 months, if necessary
Ability to obtain and maintain a Department of Transportation (DOT) physical
EPA Level 1 Refrigeration certification preferred or ability to obtain this certification
Ability to obtain forklift and pallet jack certification
Ability to pass company certification programs for equipment repair and safety – i.e., BEST, FAST, Advanced Refrigeration

Work Environment

Work environment will vary, including exposure to weather conditions, coolers, and customer storage areas which may be non-temperature controlled

Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.