DayToDay Responsbilities:

Working With:

• MFA Support Team
• Corporate Communications
• Global Service Desk Team
• Engineering Teams
• Identity Defense

Day to Day:

• MFA Rollout: Support the continual rollout of existing and new MFA features (e.g., Security USB Keys, physical badges, MFA for Desktop, third factor authenticator).
• Documentation: Produce end-user documentation for new functionalities.
• Troubleshooting: Aid in troubleshooting MFA and identity verification issues.
• Collaboration: Work with security engineering teams, product management, Corporate Communications, Global Service Desk, and Identity Defense teams.
• Communication: Clearly communicate the steps for adoption and the value proposition of new features.
• Data Management: Manage data using Excel reporting and incident management systems like BMC Remedy.
• Training: Quickly grasp cybersecurity concepts and protocols as part of on-the-job training.
• Customer Support: Troubleshoot with customers in a calm and effective manner.

Must Have:

Must Haves:

• Strong technical writer experience
• Excellent communication skills
• JIRA and BMC Remedy experience
• Understanding process flow and working with end users
• Self Starter
• Writing Styles: Explanatory and procedural writing for multiple audiences.
• Cybersecurity: Familiarity with cybersecurity concepts and best practices.
• Financial Institution experience