Job Title: Technical Support Tech

Job Location: New Carlisle, IN

Job Duration: 6 Months (Contract)

Pay Range: $20.72/hr - $21.72/hr

Job Description:

• Provides support to end users on a variety of issues.

• Identifies, researches, and resolves technical problems.

• Responds to telephone calls, email and personnel requests for technical support.

• Documents, tracks and monitors the problem to ensure a timely resolution.

• May require an associate's degree in a related area and 0-3 years of experience in the field or in a related area.

• Has knowledge of commonly-used concepts, practices, and procedures within a particular field.

• Relies on instructions and pre-established guidelines to perform the functions of the job.

• Works under immediate supervision.

• Primary job functions do not typically require exercising independent judgment.
• Typically reports to a supervisor or manager.

Required Skills:

• IT technical skills background

• Experience with fiber optics

• Fiber connections

• MTP, MPO

• Hardware troubleshooting, cicso, juniper switches