Summary of Responsibilities:

We’re adding a Team Leader-Workplace Experience to our growing People Services team. The People Services team connects people to purpose, optimizing people operations and the employee experience. The Team Leader - Workplace Experience leads employees and daily operations to create a workplace that invites connection and fosters productivity—connecting employees and visitors to the workplace through customer service, security protocols, and administrative support.

Essential Responsibilities:

In this role, you’ll lead a team responsible for the daily operations and delivery of workplace experience services including reception, concierge, administrative services, and meeting and event coordination support, and create an environment that prioritizes and balances employee experience and customer service with compliance and security requirements, for each of our office locations. As a cross-functional partner supporting workplace and administrative needs, you will manage stakeholders and build relationships throughout the organization. And as a people leader, you will prioritize, schedule, and coordinate team assignments to maximize performance, customer service, and employee development.

What we’re looking for:

Education/experience: Bachelor’s degree or equivalent experience and 5+ years’ working in a customer experience and administrative support role
Leadership: Ability to coach, develop, and empower employees to meet or exceed company objectives and team / individual performance expectations
Workplace Experience: Understanding of workplace, administrative, corporate security, and building access best practices
Customer Service Orientation: Ability to manage and exceed internal and external customer and stakeholder expectations
Cross-Functional Collaboration: Proven ability to build relationships and work collaboratively across various departments
Proactive Planning: Ability to anticipate and plan for visitor and employee needs
Organizational Skills: Strong task management, prioritization, and follow-through
Communication: Effective oral, written, and interpersonal skills at all levels of the organization
Composure: Ability to demonstrate patience and remain calm in unexpected, emergency, and/or urgent situations
Curiosity: Confidence to ask questions and ability to influence change, as necessary
Process Optimization: Experience applying and optimizing policies, processes, protocols, and procedures
Confidentiality: Exercise discretion with sensitive information
Technical Skills: Proficiency in Microsoft Office applications

Does this sound like you? Are you ready to be challenged? Empowered? Energized?

ATC provides a competitive salary and benefits package, along with a supportive and collaborative work environment. We work hard to maintain a positive culture to keep employees engaged. We have been recognized every year since 2014 by Great Place to Work® — the global authority on workplace culture.

If this role aligns with your skills and career goals, join us.

Grade 28

Number of Openings Available:

Posting Date:

2024-08-19

Time Type:

Full time

Equal Opportunity Employer:

ATC is an equal opportunity employer that seeks to foster diverse teams of talented people working safely together. We respect and embrace diversity of all aspects and hire, train and promote employees without regard to race, color, religion, sex, age, national origin, sexual orientation, disability, genetics, protected veteran status, or any other characteristic protected by law. We encourage women, minorities, veterans and individuals with a disability to apply. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.