ob Title: Service Desk Agent
Location: Questa, New Mexico, On-site, Open to Re-Location
Pay: $30+/hr W2

Summary:
The Service Desk Agent provides a single point of contact to resolve or escalate various computer related issues and /or incidents. The Agent manages requests via service desk software that tracking, follow-up and closure of incidents.

Responsibilities:

* Trouble ticketing, triage, fixes, and dispatch.
* End-to-end problem management (ITSM), Access Control, Password Reset, problem resolution through technical scripts and knowledge base, For Applications: How To's, Printer Installations, GUI installs / updates

Requirements:

* Level III Support with 5-7 years experience Staffing & Scheduling of projects.
* Manage Customer needs(Service Level Agreement) To evaluate the current Helpdesk processes, staff and staffing responsibilities and flows and identify gaps and commonalities implement short term/interim solutions to meet the Enterprise Plan requirement accessibility.
* Be a strategic asset that is integrated with the organization it supports.
* Risk Management Suggest and implement the best practices of Industry.
* Serve as a single point of contact for Customer Develop solutions to meet the Enterprise Plan requirement accessibility.
PDN-9d0cc3be-3df5-40d4-af14-ee011fb6babe