Senior Technical Support Analyst
Evanston, IL
Sep 19, 2024
unknown
Full Job Description
  • Strategic planning: recommends, plans, and implements workplace endpoint technology initiatives
  • Administrations: manages/coordinates projects with internal/external clients utilizing IT unit systems to meet client goals. Create project plans, testing, implementation, and evaluation of systems
  • Development: Coordinates projects with users to deliver optimum service regarding installations and maintenance of workplace endpoint technology.
  • Tests implements, and evaluates systems and service results
  • Coordinates application upgrades, security patching, and platform software updates.
  • Leverage endpoint management technology to build shared software packages, images, and policy management
  • Creates endpoint management scripts, packages, and ad hoc reporting
  • Performance: advanced level of troubleshooting that has been escalated by junior staff
  • 3 years experience in consulting, project management, training, technical support, or user service, in an information technology environment or similar.?
  • Experience as both an end-user and administrator in service areas such as user support, desktop support, help desk management, and documentation or similar.
  • Experience with the Linux operating system
  • Balance between Windows and Mac
PDN-9d0cc3b9-867a-422a-89cf-7de8f004bd7f
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Senior Technical Support Analyst
Collabera
Evanston, IL
Sep 19, 2024
unknown
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