We're Mobilitas, a commercial insurance company created by CSAA Insurance Group. Our mission is to reinvent commercial insurance in the mobility space by providing technologically advanced solutions for today's way of doing business. At Mobilitas, we believe in what's possible and we use our inventive skills to meet the demands of modern mobility with tailored solutions. We're looking for motivated, innovative individuals who think big, move fast, and are dedicated to creating a company from the ground up, without the constraints of a traditional insurance company. We're excited to push the boundaries of commercial insurance and are looking for enthusiastic team members to help us reimagine insurance. We are actively hiring for a Senior Manager, Commercial Billing and Payments!
Your Role:
As a Senior Manager, Commercial Billing and Payments, you will play a critical role in leading and optimizing our billing operations. Responsibilities include managing the billing team, ensuring the accuracy and timeliness of premium invoicing, overseeing premium audits, maintaining comprehensive billing records, and formulating policies and procedures to enhance premium collection and payment processes. You will be the primary point of contact and expert in commercial billing and play an instrumental part in shaping the development of our billing functions.
Your Work:
Billing and Invoicing Management

• Establish operational objectives and work plans.

• Ultimately accountable for the overall performance of the Billing team.  Dependent on staffing structure, may be responsible for managing the day-to-day operations of the Billing team and/or delegating appropriately to leaders on team.

• Oversee the preparation, issuance, and management of all invoices and bills, agency bill and direct bill commission payments, and non-premium invoices.

• Responsible for ensuring communication and collaboration across diverse business communities (includes Product Management, Underwriting, Finance, Accounting, others), including ensuring correct premiums and payment accounts are invoiced and applied.

• Ensure the accuracy and compliance of billing with insurance regulations and company policies.

• Provide rigorous oversight of accounts receivable.

• Involved in developing, modifying, and executing company policies that affect immediate operations and may also have company-wide effect.

Customer Service and Communication

• Liaise with brokers, agents, and insured to resolve billing inquiries and disputes.

• Set a standard of exceptional service to enhance customer satisfaction and retention.

• Influence stakeholders at all levels while fostering positive working relationships.  


Financial Reporting and Analysis

• Monitor and report on billing metrics and financial performance.

• Analyze trends in billing and collections, making recommendations for improvements.

• Work closely with Accounting to resolve downstream billing impacts from accounts receivable and payables.

• Maintain domain-related financial reporting in support of controls/audits.

Process Improvement and Compliance

• Work with Business Architecture to develop and implement efficient billing processes and systems.

• Ensure compliance with internal controls, policies, and regulatory requirements.

• Participate in internal and external financial and operational control audits.

Technology and Systems Management

• Leverage technology to optimize billing processes.

• Work closely with IT, data management, and finance teams to maintain and enhance billing systems.

Required Experience, Education and Skills:

• Bachelor of Arts (B.A.); Bachelor's degree in Finance, Accounting, Business Administration, or a related field, or equivalent experience required.

• A minimum of 8 years of experience working in billing or finance required.

• Prior property and casualty insurance industry experience required.

• Proven leadership and team management skills with a minimum of 3 years of experience as a people leader required.

• Excellent analytical, organizational, and problem-solving skills.

• Outstanding communication and interpersonal skills.

• Ability to work in a fast-paced environment, managing large work volumes while meeting established service standards.

• Exceptional attention to detail.

• Proficient in Microsoft Office Suite, with a strong emphasis on Excel.

What would make us excited about you?

• Prior commercial insurance industry experience and knowledge strongly preferred.

• Familiarity with insurance regulations and compliance standards preferred.

• Strong knowledge of billing systems and insurance premium collection processes.

• Relevant professional certification (e.g., CPA, CMA).

• Creates a collaborative, inclusive and psychologically safe environment, demonstrating authenticity and fostering trust to inspire and empower team members and colleagues.

• Actively shapes our company culture through words and actions (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects, encouraging team member involvement in these activities).

• Champions our cultural norms (e.g., willing to have cameras when it matters: interviewing candidates, building relationships with team members, etc.)

• Translates our enterprise strategy and priorities for their team members to connect to the bigger picture.

• Demonstrates a company ownership mindset, thinking beyond boundaries of their own area.

• Travels as needed for role, including enterprise meetings, divisional/team meetings, and other in-person meetings.

• Fulfills business needs, which may include investing extra time, helping other teams, etc.

Mobilitas Careers
At Mobilitas, we're proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.
Join us if you...

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.

• COMMIT to being there for our customers and employees.

• CREATE a sense of purpose that serves the greater good through innovation.

Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more!Read more about what we offer and what it is like to be a part of our dynamic team at [careers.mobilitasinsurance.com](https://careers.mobilitasinsurance.com/us/en).
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join us: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss important updates from us.
If a reasonable accommodation is needed to participate in the job application or interview process, please contact [jobs@mobilitasinsurance.com](mailto:jobs@mobilitasinsurance.com).
As part of our values, we are committed to supporting inclusion and diversity. We actively celebrate colleagues' different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us. We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers' evolving needs.
Mobilitas is an equal opportunity employer.
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