Job Requisition ID:91389

Location Designation:Fully Remote

Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life's legacy of being there when we're needed most. Here, you'll design, implement, and support these solutions directly impacting employees' lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.

What You'll Do:

* Owns resource/capacity plans covering short & long-term forecasting to drive adequate requirements, lower expenses, and improved business decisioning and processes.
* Manages and delivers capacity analysis, insights, and recommendations to improve planning process and influence partners on achievement of budget.
* Creates, maintains, and adjusts forecast plans to ensure optimal resource requirements and allocations via "what if" scenarios and collaborates with partners on multiple scenario observations and results.
* Identifies opportunities for improvement of resource utilization and provides input on performance.
* Provides solution-based strategic thinking to enable the GBS businesses to operate as lean as possible without sacrificing quality, risking poor results, or negatively disrupting employee morale/retention.
* Works w/WFM Optimization, Ops Leaders, Service Insights, BI Analyst, Training, IT, HR, Finance, CI, and others to align on plans, changes, provide updates and observations, leverage needs, and report out on trends, productivity/performance enhancements, and continually improve accuracy of forecasts and models.
* Works with Finance and business partners to align on changes, obtain drivers of workload, and inputs.
* Conducts schedule optimization in accordance with established guidelines, working with the WFM Optimization team and personnel to drive staffing efficiencies.
* Participates, facilitates, and contributes to regularly scheduled meetings, builds rapport and relationships with peers, partners, and various levels of the business.
* Helps train leaders on core processes of job (i.e., forecasting, Strategic Planning, analytics, etc.).
* Coordinates with IT and WFM Administrators on system configurations, rules, allotments, goals, and business assumptions.
* Contributes to technological advancements, testing, and implementations, as necessary.
* Builds, manages, and delivers reporting and insights on intraday up to two-year basis to partners as required to provide visibility into drivers of workloads, hiring needs, etc.
* Conducts regular analysis trending via Excel, Verint, Tableau, BI, Sage, & other applications.
* Ad hoc duties, projects, and initiatives, as necessary.

What you'll bring:

* Bachelor's Degree preferred.
* 5+ years of high proficiency in MS Excel or Financial modeling.
* 5-10 years working in a claim or back-office environment conducting resource planning, forecasting, and scheduling.
* Experience with Verint Strategic Planner and Verint WFO, DPA, Speech, and Performance Management a plus.
* Initiative-taker and strategic, creative thinker with the ability to solve complex issues.
* Strong interpersonal and written skills; able to talk to all levels of the business to obtain information critical to building accurate workload projections, building rapport, and influencing change.
* Strong analytical skills with ability to provide insights and tell the story of data, drivers, variances to plans, and trends.
* Must be able to work with a high sense of urgency in an ever-changing environment.
* Ability to maintain confidentiality.

It is recommended that all qualified candidates apply to this posting as soon as possible. Residents of Colorado are hereby notified that the deadline to apply is one week from the Posting Date listed above.

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Pay Transparency

Salary range:$59,400-$80,000

Overtime eligible:Exempt

Discretionary bonus eligible:Yes

Sales bonus eligible:No

Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Diversity Promise

We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.

Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by theFoundation.We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

Job Requisition ID:91389