Job Details

Description

Are you good with money? Do you understand utility revenue management? Can you figure out innovative ways to keep the cash flowing and still have satisfied customers?

If you have billing, payments, and collections deep in your DNA, have we got a spot for you! We’re looking for an expert to join our Customer Engagement consulting team. If you’re a top-notch utility industry expert and a revenue management or meter-to-cash geek, we want to talk to you! And we’d be super excited if you just can’t stop thinking about ways to help utilities protect their revenue while making sure customers have a good experience and are satisfied.

E Source provides predictive data science, research and advisory, and solution services to help utilities make decisions that benefit their customers, their bottom line, and our planet.

What you’ll do

You’ll be advising our clients on how they can enhance their revenue management processes, including billing, payments, credit and collections, and revenue protection to deliver business benefits. Using your deep utility functional knowledge and experience, you’ll be able to create actionable strategies that improve billing, collections, and overall financial performance and reduce bad debt without negatively affecting customer satisfaction.

The expertise you’ll need to draw upon includes:

• Billing, finance, and collections: Billing and revenue management through the collections process and debt management, including financial modeling
• Rates: The charges, fees, and penalties applied to usage and services  
• Customer experience: Including customer self-service, electronic bill payment and presentment, and customer segmentation
• Customer analytics: Understanding and using customer analytics to improve processes, personalize customer treatments, and deliver business results

What will make you a good fit

• Evaluate current business processes, anticipate future-state requirements, and identify areas for improvement
• Mine customer data for actionable insights to inform decision-making and business changes
• Create customer experience strategies that are positive and memorable
• Perform financial modeling and quantify benefits
• Develop “case for change” financial, operational, or both
• Create strategic blueprints to close gaps, deliver improvements, and meet stated business goals and objectives
• Lead workshop sessions, meetings, and presentations to share ideas and process findings
• Recommend best practices, key performance metrics, and benchmarks, and understand regulations that affect revenue management
• Document and clearly communicate process and business model changes
• Identify organizational changes associated with business improvements
• Enumerate risk areas and develop mitigation strategies
• Leverage customer technologies to deliver business improvements and customer experience strategies
• Help utilities implement their strategies when needed

Experience

• At least 15 years of related consulting or utility experience with more than 10 years in all areas of revenue management
• Proven experience and understanding of enterprise-wide utility operations
• Deep experience in driving significant improvements in costs, business processes, revenue metrics, and cashflow by executing against strategic roadmaps, blueprints and business cases
• Directly led efforts to measurably improve business benefits
• Proven experience in developing comprehensive actionable strategies and roadmaps
• Participation in system implementation projects impacting revenue management business processes and outcomes
• Demonstrated experience in improving customer experience and customer satisfaction
• Excellent executive communication skills (written and verbal)
• Be able to elegantly debate issues to deliver successful business outcomes
• Flexibility to work in a fast-paced environment
• Ability to manage work on multiple tasks simultaneously
• Can easily switch between strategic and tactical thinking

A little about E Source

Utilities across the US and Canada face the same fundamental, day-to-day challenges: to ensure reliable service for every customer while maintaining and modernizing aging distribution networks and meeting regulatory requirements—all while keeping rates affordable. At the same time, climate change has created a common, universal call to action: to reduce our carbon impact, improve our environment, and ensure the prosperity of future generations.

At E Source, we’re dedicated to helping every utility become a Sustainable Utility. That means doing the hard work it takes to achieve goals that often seem at odds with one another:

• Environmental responsibility: Decarbonizing operations, reducing emissions, eliminating water leaks, and finding efficiencies
• Reliability: Providing safe, continuous, and consistent service in the face of increasing volatility caused by climate change, including extreme weather, drought, and fire
• Equity: Making services and programs truly available to all, especially low- and moderate-income residential customers and small and midsize businesses who are often disproportionately impacted by societal events
• Financial stability: Ensuring a bottom line that affords capital and operational expenditures while enabling innovation and giving back to our communities

E Source blends industry-leading research, predictive data science, and solution services to help utilities make better decisions to serve their customers, their bottom line, and our planet. With a commitment to practical innovation, we use more than three decades of utility-focused experience and our unique solution set to help our clients become a Sustainable Utility.

Benefits

• We offer excellent insurance packages, including medical, dental, and vision plans; company-paid life insurance; company-paid long- and short-term disability insurance; and medical and dependent-care flexible spending plans.

• We provide a flexible time off (FTO) program; E Source employees can take as many paid days off per year as they need, with manager approval, while fulfilling their work obligations and ensuring proper coverage of their responsibilities.
• We offer flexible schedules, flexible work locations, and a paid parental leave benefit.
• We provide a 401(k)/RRSP plan with a 3% employer match.

The budgeted salary for this position is $110,000 to $185,000 USD + annual bonus. Actual pay will be adjusted based on experience.

This role will require travel throughout the US on a regular basis and must be able to be productive while working remotely.

Applicants must be authorized to work for any employer in the US. We’re unable to sponsor or take over sponsorship of employment visas at this time.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Employees of E Source are encouraged to apply. To foster a positive work environment and company culture, we support our employees in their career growth at E Source.Employees who are interested in similar job opportunities in the future should visit the E Source careers page for a listing of all open positions and contact Human Resources to express interest.