Sales Support Representative II

US-NJ-Mount Laurel

Job ID: 32479
Type: Full-Time
# of Openings: 1
Category: Sales Support
CFS - Mt. Laurel, NJ

About the Role

Canon Financial Services in Mount Laurel, NJ is currently seeking a Sales Support Representative II (Representative, Sales Supt II). The Sales Support Representative II will be responsible for acting as a liaison for all Direct Channel Sales sources, including ESS (3 Zones), CSAP, and National Accounts. The role requires strong collaborative abilities, relationship building skills, and consummate technical/professional knowledge. Workflow management, adaptability, a positive/constructive attitude, and ability to effectively manage stress in a fast-paced environment is also a must.

This position is full time and offers a hybrid work schedule requiring you to be in the office Tuesday and Wednesday and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.

Your Impact

Responsible for being the Single Point of Contact for assigned territories/branches
Key functions involve handling all inbound calls and emails involving credit applications, upgrades, buyouts, rates, etc.
Ensure all core systems are notated accurately and promptly
Works to develop relationships with assigned Sales Branches; included, but not limited to, outbound support calls, quarterly review meetings, branch visits, etc.
Work with Sales to forge partnerships and creative resolutions
Build internal trust and support with respect to accomplishing common organizational goals; strong understanding of CFS business landscape
Provide timely responses to rate inquiries and non-standard rate structures. Ensure all core systems are notated accurately and promptly
Verify application equipment MSRP values and models, validates soft costs
Work in a team environment within Sales Support along with Risk Analysts, Documentation/Contract Management associates and Customer Service Representatives to quickly facilitate responses and deliver results
Build, maintain and navigates working relationships with Direct Channel partners
Supply details of credit scoring for applications and acts as a Sales advocate by gathering additional information for further credit review
Partners with Credit Risk Analysts to obtain additional credit information to decision challenged credit applications
Communicate application status and credit decisions to Direct Channel sources
Offers creative resolutions to move Direct Channel business forward when applicable
Communicate with Credit and Collections to determine causes of delinquency and to facilitate resolutions on pended credit applications
Partner with Documentation Administrators/Bid Group to support terms and conditions modifications
Collaborate with Documentation Team to research and validate lease signers, provide customer contacts for verbal acceptances
Assist with Documentation follow up activities as needed, i.e.
Follow up on outstanding/aged POs to obtain status updates on invoices for booking
Meet individual goals consistent with position level requirements
Proactively completes the responsibilities of the position while meeting performance standards with minimal supervision
Participate in/lead projects, initiatives, and trainings as assigned by management
Develop training for outside Sales Teams and internal Sales Support

About You: The Skills & Expertise You Bring

Bachelor's degree or equivalent experience preferred
Minimum five years in relationship management and/or financial services required
Prior experience processing, scoring, and communication of credit decisions a plus
Energetic, team player with positive attitude and professional demeanor
Strong desire to pursue a career in the financial services industry
Proven ability to handle multiple tasks and meet deadlines with accuracy
Exceptional ability to navigate and maintain organization of multiple tasks with accuracy in a dynamic, fast-paced environment
Intermediate knowledge level of Excel and Microsoft Office products
Excellent interpersonal skills with a focus on rapport/relationship building, listening, and follow up skills
Exhibits outstanding written and verbal communication skills and takes initiative to disseminate key departmental information
Strong analytical, problem solving, qualitative, and quantitative skills required
Experience succeeding in a fast-paced, issue resolution driven environment

The company will not pursue or support visa sponsorship for this position.

We are providing the anticipated rate for this role: $26.02 - $38.97 hourly

Company Overview

About our Company - Canon Financial Services, Inc. (CFS) is a wholly-owned subsidiary of Canon U.S.A., Inc. Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $30.3 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2022 and is one of Fortune Magazine's World's Most Admired Companies in 2022. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA. For media inquiries, please contact pr@cusa.canon.com.

Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.

Canon Financial Services offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers site https://www.usa.canon.com/internet/portal/us/home/about/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/internet/portal/us/home/about/careers

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Posting Tags

#PM19 #LI-AV1 #CUSA #LI-HYBRID

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