We are looking to add a Retail Customer Service Representative II to our team at Renewal by Andersen in Jessup, MD. The focus is on providing scheduling, order processing and general customer service.  Analyze customer information, identify, and recommend actions, process order requests along with handling permits and inspections. 

This role will be working 3 days a week onsite and 2 days a week remote in our Jessup, MD location located at 8265 Patuxent Range Rd., Jessup, MD, 20794.

RESPONSIBILITIES: 

• Responds to customer (homeowner)/delivery partner requests/inquiries.
• Processes complex orders/requests, with 100% accuracy from intake to filing.
• Ensures customer management system is updated appropriately.
• Clarifies, diagnoses, and resolves customer order issues.
• Schedules appointments with homeowners.
• Creates packets or other materials as required for sales fulfillment process.
• Handles permits and inspections. 
• Prepares customer correspondence.
• Identifies and implements ways to improve overall level of service.
• Communicates order fulfillment process information to internal delivery partners and provides customer/delivery partner feedback.
• Administers programs, i.e., customer referral program.
• May train others in office and customer service processes.
• May create purchase orders, process payments or process receipts.

QUALIFICATIONS:

• High school diploma or equivalent plus 2-4 years' work experience to include order processing work. 
• Demonstrated word processing, spreadsheet and general computer skills.
• Strong phone etiquette & verbal skills to facilitate problem resolution.
• Intermediate writing skills.
• Able to determine customer needs and assist in resolving issues for assigned area.

Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process. Successful candidates in this role are expected to earn $21.45-$31.05 an hour plus incentives.

CULTURE AND BENEFITS
"Be Orange. Be You" is how we express our belief that by embracing our differences and empowering you, we'll be a stronger team able to accomplish what otherwise wouldn't be possible. This Orange spirit has helped us become the #1 innovative window and door brand and the one homeowners love the most. It's also why we're committed to supporting you to approach each day with a bright outlook. Benefits include, and are not limited to:* 401 (k) Plan, Employer Fixed Contributions & Company Matching* Profit Sharing* Medical, dental, prescription, vision coverage* Tax-advantaged accounts for healthcare expenses* Life Insurance* Paid Time Off, Paid Holidays* Paid Maternity Leave & Paid Parental Leave* Dependent Care Flexible Spending Account* Career Growth Planning & Nationwide Career Opportunities
We look forward to seeing how your unique skills, background and experience will inspire our team and help us continue to be the leader we are today.
At this time, we are not sponsoring candidates for work authorization in this position. Should you independently secure work authorization, please consider applying to this position.
If you need a reasonable accommodation to complete a job application, participate in a job interview, or engage in any part of the hiring process, please contact TACompliance@andersencorp.com.
In 2025 Andersen has set a profit sharing target of $3,500 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.
Andersen Corporation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristics protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.
Posting City: Jessup, MDPDN-9dcc6392-2b81-4657-842b-139fe61b0b97