Blue Bird (NASDAQ: BLBD) is recognized as a technology leader and innovator of school buses since its founding in 1927. Our dedicated team members design, engineer and manufacture school buses with a singular focus on safety, reliability, and durability. School buses carry the most precious cargo in the world – 25 million children twice a day – making them the most trusted mode of student transportation. The company is the proven leader in low- and zero-emission school buses with more than 20,000 propane, natural gas, and electric powered buses in operation today. Blue Bird is transforming the student transportation industry through cleaner energy solutions. For more information on Blue Bird's complete product and service portfolio, visit www.blue-bird.com. 

JOB SUMMARY:

Reporting to the Director, Field Services, this role is responsible for entering recall data, mailing recalls, service bulletins, updates and other product service distributions, as needed.  He/she is also responsible for updating final owner information database for recalls, service bulletins, and re-notification mailings.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Collate and mail recalls, service bulletins, service updates, and other product service distributions as needed
• Assist Recall Administrator in obtaining missing or incomplete final owner information and updating warranty system with correct information when obtained
• Respond to dealer and owner requests for recall parts
• Enter parts shipped information in database for NHTSA quarterly reports
• Package recall parts for kits, as needed.
• Coordinate and mail warranty checks for recall/bulletin customer reimbursement
• Scan and index all recall/service bulletin related documents in the DocuWare for on-line Data Storage System for NHTSA required record retention
• Submit Purchase Requisitions for approval
• Perform clerical duties, as needed for Recall Administrator and Engineering Department

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to work independently with little or no supervision
• Strong written and verbal communication skills; ability to organize and present thoughts clearly and concisely
• Team player

EDUCATION AND EXPEREINCE:

• High school diploma or GED
• 2+ years Administrative Support experience
• Proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint)

WE VALUE

• Ability to anticipate and understand customer needs and provide guidance;
• Excellent interpersonal and customer relationship skills to handle difficult and sensitive matters;
• Effective communication and ability to communicate complex compensation details in a clear manner;
• Working in a collaborative team and balancing the needs of individual stakeholders while delivering corporate objectives.

*The specific statements shown in each section of this description are not intended to be all-inclusive.  They represent typical elements and criteria necessary to successfully perform the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Blue Bird’s winning culture is fueled by our ability to respect, encourage, celebrate and embrace the unique perspectives of all of our employees.  We are proud to be an Equal Opportunity and Affirmative Action employer who is committed to providing all of our employees with a work environment free of discrimination or harassment.  We base our employment decisions on business needs, job requirements and individual qualifications, without regard to race, color, national, social or ethnic origin, religion, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.  

Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire.