Job Title

Job Description

Customer Experience - Programs and Operations Specialist (Murrysville, PA)

Enhance customer experience by collaborating across multiple departments utilizing data, reporting, and other tools to identify, research, and solve standard and non-standard problems.

Your role:

• Will support the business needs by providing excellent Customer Experience
• Will support order management, returns, and various business to business transactions
• Will allow for interaction with many other teams and departments to expand your knowledge of our business

You're the right fit if:

• You have 3 + years’ customer service experience or related experience.
• You have an associate degree or bachelor’s degree in a related field (bachelor’s preferred)

• You are able to use Microsoft Products with a focus on Microsoft Excel to ensure the smooth operation of the Customer Service business through usage of data & analytics to identify areas of opportunity or improvement. Experience with SAP is a plus.
• You can provide operational solutions by analyzing, problem solving, collaborating, and executing against a plan through to completion and improvement of the operation.

• You can demonstrate the ability to follow simple and complex work instructions, to actively listen to directions and to perform tasks with little additional follow-up or direction.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• You can respond to a high number of internal and external inquiries resolving account, service, and product related questions.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

(This is an office role.)

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our commitment to diversity and inclusion.

Philips Transparency Details

The pay range for this position in Pennsylvania is $51,000 to $99,000

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Murrysville, PA.

#LI-Office

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.