University of Michigan
Patient Services Intermediate
Ann Arbor, MI
Sep 18, 2024
fulltime
Full Job Description

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

This position will help pharmacist, and nurse manages patients within anticoagulation, assisting with day-to-day operations.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

  • Excellent medical, dental and vision coverage effective on your very first day
  • 2:1 Match on retirement savings

Responsibilities*

Assistance with management pf perioperative management scheduling

  • Generate pool for clerk to route all procedures
  • Update pharmacists perioperative work que
  • Gather all necessary information from patient or proceduralist
    • Anticoagulation provider information and contact
    • Proceduralist information and contact
  • Triage all messages regarding perioperative notification
  • Manage GI perioperative report
  • Gather Medical Records/Labs
  • GI operative scheduling and report
    • Call patients to verify taking anticoagulant and agreement to proceed with procedure
    • Outside provider clearance form
      • Follow up with physician's office/notify pharmacist of result
    • GAP reports
  • Assist in maintaining other reports
    • Monitor Enrollment Report
    • Run deceased report
  • Provide phone triage of incoming calls including creating telephone encounters and routing to appropriate pharmacist/nurse/provider
  • Referral support, including screening and schedule enrollment responsibilities
  • Data entry, including retrieval of outside labs and appropriate distribution of patient results.
  • Preparation and distribution of patient education materials and other general office functions.
  • Preparation of home INR monitoring orders and faxing signed order to monitor company
  • Manage Visiting Nurse orders, obtain provider signature and fax to VNA
  • Home monitoring
  • Schedule for New Anticoagulation enrollment/arriving phone call/appointment/ or visit
  • Assist in any other clerical functions by request as well as help with the training of new staff.

Required Qualifications*

  • High School Diploma or GED
  • 3-4 Years experience
  • Knowledge of basic medical terminology
  • Prior experience performing complex scheduling
  • Familiarity with obtaining medical records or professional billing
  • Financial counseling experience for healthcare patients
  • Exceptional interpersonal skills and ability to work well in a team setting
  • Communicated effectively
  • Demonstrates active listening, written, verbal and information technology skills.

Desired Qualifications*

  • Experience working within a large, complex health care setting
  • Familiarity with AUMHS electronic medical record systems
  • Knowledge of University policies and procedures

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Union Affiliation

This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment. 

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

PDN-9d093e6b-154d-43fe-8732-f633cfa9cdc3
Job Information
Job Category:
Healthcare Services
Spotlight Employer
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Patient Services Intermediate
University of Michigan
Ann Arbor, MI
Sep 18, 2024
fulltime
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