Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Responsibilities*

• Receive and assist patients, visitors, and staff.
• Schedule patient appointments with patients and/or referring clinic.
• Monitor waiting area activity and assure a clean, organized, and safe environment.
• Promote personal comfort and convenience of patients and families by routinely checking their needs.
• Provide information regarding hospitals and community services as needed.
• Process and compile patient paperwork for exams and clinical staff.
• Answer incoming phone calls and triage to appropriate location.
• Accurately record any phone messages and assure they are forwarded appropriately.
• Call patients to remind them of upcoming appointments.
• Utilize paging system to contact appropriate staff as required.
• Prepare patient itinerary and all other appropriate correspondence.
• Perform other duties as assigned. 

Required Qualifications*

• High school diploma/GED or an equivalent combination of education
• Demonstrated customer service excellence
• Welcoming and approachable demeanor with a consistently positive and professional attitude 
• Ability to work well independently as well as collaboratively within a team setting
• Strong organizational, problem-solving, and prioritization skills
• Ability to multi-task and work in a high-volume area
• Demonstrated active listening, verbal, written and information technology communication skills.
• Must be very comfortable working with computers and have a general knowledge of office practices 
• Demonstrated excellent attendance and reliability
• Required flexibility in all aspects of work assignments

Associate Level: 

• 2-3 years? experience
• Fully functioning clerical staff member with proven ability to cover all check-in/check-out areas
• Effectively serve as a self-sufficient resource for Clinic Providers and other team members regarding scheduling matters and frontline procedures

Assistant Level: 

• 0-2 years applicable experience

Desired Qualifications*

• Experience working within a large, complex, outpatient healthcare setting 
• Knowledge of check-in, check-out practices, and outpatient scheduling 
• Familiarity with Michigan Medicine electronic medical records systems
• Previous experience working with clinical staff (nurses, mid-level providers, and physicians).
• Working knowledge of cardiology/vascular/surgical terms, testing and procedures 
• Knowledge of basic medical terminology 

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Union Affiliation

This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment. 

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.