Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Primary Purpose

The Operations Analyst role is designed to serve as the technical support subject matter experts for assigned systems, services, or applications they support. This role will provide complete second level support, engage with third level engineers on as needed basis, follow up to ensure all business services are operationally stable, monitor supplier performance and execution This role is responsible for all technical support including knowledge updates, configuration and routine application updates, application patch management and overall continuous improvement expectations.

Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Quincy, MA.
Applicants must be currently authorized to work in the United States on a full-time basis.

Duties and Responsibilities

• Responsible for and drives all second level technical support for application and systems services
• Technical Support SME for the identified service or application and serves as the technical resolver and knowledge provider
• Accountable and responsible for supplier performance to deliver on technical support needs and service level expectations
• Responsible for engagement with Engineers and Product Teams to ensure operational support needs are met and responsible for all technical engagement with senior SMEs and suppliers
• Leads root cause analysis on issues and focuses on continuous performance improvement of systems including through suppliers
• Partners with Engineers, Product Teams, and business groups to deliver standard configuration changes and routine Operational changes for the services/applications within established standards
• Partners to determine integration needs, design improvements, and design patterns with Engineers, Developers, Suppliers, and Product teams
• Responsible for driving proactive improvement through monitoring tools integration, continuous improvement activities and reporting on service availability
• Masters the use professional concepts and functional expertise,
• Exercises judgment within defined procedures and practices to determine appropriate action

Qualifications

• Bachelors Degree in Computer Science, Business or Technical Field or equivalent work experience/certifications
• 2 -3 years of relevant experience in an advanced role or technical capacity
• Experience with taking on some smaller projects from start to finish
• Works on problems of moderate scope where analysis of situations or data that requires a review of a variety of factors.

Preferred Qualifications

• Master's degree in technology and/or Business-related field
• 5 or more years of equivalent experience in an advanced role or technical capacity
• Experience in retail or grocery preferred
• Possess an innate desire to produce quality work and has the desire and ability to trace issues to their source-even when those issues lie outside the boundaries of the code

#LI-KK1 #LI-Hybrid

At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent. Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.

We offer an experience where our associates are valued; Diversity, Equity, Inclusion and Belonging are infused in our business and our employees are representative of the communities that we serve. We believe in total wellness, which encompasses a blend of physical, financial and emotional wellness.

We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.