Want to love your job? We're hiring at the Texas Roadhouse Support Center! Flexibility, teamwork, and fun are some of the reasons our employees are proud to be Roadies. Apply today and join our team!

We offer a comprehensive total rewards package on the first day of the month following 31 days of employment to Support Center Employees that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:
*A choice of medical plans that are best in class
*Dental and Vision Insurance
*Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave
*Adoption Assistance
*Short-Term and Long-Term Disability
*Life, Accident and Critical Illness Insurance
*Identity Theft Protection
*Employee Assistance Program
*Business Travel Insurance
*401(k) Retirement Plan
*Flexible Spending Accounts
*Tuition Reimbursements up to $5,250 per year
*Quarterly Restricted Stock Units Program
*Annual holiday bonus

We also offer a variety of services for our Support Center employees! Car detailing and oil changes in the parking lot, on site haircuts, workout gym with personal trainers, spray tans, dry cleaning delivery service, chair massages just to name a few! We also have a Registered Nurse in the building to help with our wellness initiatives and keep us healthy. Willie's Joynt is our full-service café that serves breakfast and lunch and prepares delicious TO GO meals. We love taking care of our Roadie family and making our company a LEGENDARY place to work! As our founder, Kent Taylor once said, "We are a people company that just happens to serve steaks." Check us out, you won't be disappointed!

Position Overview

This position provides support to Jaggers domestic franchise restaurants. They partner with the franchise management teams to improve productivity, efficiency, and recipe adherence. They are essential in developing New Store Opening (NSO) teams and supporting training by developing tools, resources, and related training materials to achieve Legendary Food and Legendary Service. This position is based in Louisville, Kentucky, and involves frequent travel to restaurants throughout the United States. Responsibilities include but are not limited to the following:

Responsibilities

- Participate in menu and product testing for new menu items as well as new store openings
- Conduct rollouts of new menu items and follow-ups on consistency execution
- Continually reviews current recipes and procedures looking for ways to improve consistency, flavor, and ease of execution
- Teach the importances and ensure adherence to daily taste and temps
- Understand and practice safe food handling procedures

Creates a safe and fun environment for all staff
Reviews restaurant for APL (Approved Product List)
Develops and conducts regular audits on store visits. Effectively communicates results with store managers and helps create action plans to ensure Franchises remain compliant.

Training

Supports the Franchise partner in new store openings
Supports opening management teams in preparation for the opening
Maintains database of Jaggers NSO trainers
Conducts evaluations of opening trainer staff
Provide support to the management team on how to train staff properly
Teaches and supports all in-store training systems for domestic franchise restaurants
Works during peak and non-peak business times
Coaches staff on how to properly maintain equipment and educate staff on equipment cleaning procedures
Ensures that the cleanliness of the restaurant and the safety of our guests are maintained through regular training and audits
Measures and trains for improvements of speed of service
Manages training through "hands-on" supervision in the restaurants - this includes but is not limited to scheduled assistance with regional events and classrooms
Drives and encourages participation in various recognition programs
Models and teaches the Jaggers preferred method of training: Tell, Show, Do, Review
Assists in the development of Franchise Groups to develop training centers
Assist in conducting MIT validations
Assist in updating OSM and all training materials needed for Jaggers
Cross-trains opening trainers and oversees their development
Validates NSO Trainers and conducts NSO seminars
Conducts Training Center Validations (TCV)
Performs Serve-safe validations

- Inspires the management team to deliver service at the pace and effectiveness needed to meet or exceed operational standards for legendary food and legendary service and to improve sales
- Identifies areas for improvement in food costs, labor, and speed of service and works with management to implement them
- Role models and upholds the training of Jagger's Operational Goals, Mission Statement, Jagger's Top Ten, and each area of unit review (quality of operations, financial results, people, and culture)

This job description includes essential functions and basic duties and is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as appropriate. This document is not a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

Qualifications

High School diploma required
College degree in business, culinary, hospitality, training, or related field preferred

A minimum of 3 years at the manager level of a restaurant is required
New restaurant opening or culinary experience preferred
Extensive restaurant experience is a plus

Microsoft Word, Excel, PowerPoint, and Outlook proficient
Serve Safe Certified
Other Skills:

Good organizational skills
An effective communicator
The ability to problem-solve and handle high-stress situations
Detailed oriented
Good understanding of servant leadership

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally protected status. We encourage and welcome all applicants to apply.