Manager, Modular Services

Salary Range: $121,134.00 - 152,645.00

Closing Date: 3/17/2025

Job Summary

The Office of the Chief Administrative Officer (CAO) provides operations support services and business solutions to the community of 10,000 House Members, Officers and staff. The CAO organization comprises more than 650 technical and administrative staff working in a variety of areas, including information technology, finance, budget management, human resources, payroll, childcare, food and vending, procurement, logistics and administrative counsel.

The incumbent oversees the daily operations of the Office Design and Move Services Modular Services Unit (MSU), ensuring the efficient execution of modular furniture services for the U.S. House of Representatives (House), Office of Logistics and Support. Responsibilities include monitoring all modular activities, developing management policies and accountability procedures, enhancing customer service, and leading workforce planning and development efforts.

Key duties include managing modular furniture warehousing and installation services, overseeing inventory control, central receiving, and asset transfers/movements within the warehouse. This role also involves leading project planning, staff scheduling, coordination, and installation processes while ensuring the implementation of preventative maintenance schedules. Additionally, the position serves as the primary point of contact for all transition-related services, ensuring seamless operations and effective communication across all phases.

Additional duties and special projects may be assigned. This position carries day-to-day supervisory and managerial responsibilities.

Primary Duties/Responsibilities

Leadership & Strategy

Lead the Modular Services Unit, aligning operations with organizational goals and industry best practices.
Assess long-term needs and implement strategic improvements for efficiency and innovation.
Oversee planning, coordination, and execution of modular projects, office redesigns, and renovations.
Manage modular furniture inventory, ensuring proper distribution, recycling, and disposal.
Assist with training initiatives for Office Design & Move Services policies and procedures.

Operations & Project Oversight

Implement an automated tracking system for project requests and coordinate with logistics staff.
Evaluate modular furniture requests and allocate resources efficiently.
Manage vendor relationships and oversee contracted services for office renovations.
Support bi-annual transition planning and resource allocation.
Track and monitor budgets for modular furniture, design, and relocation costs.
Ensure compliance with building codes, accessibility standards, and organizational guidelines.

Customer Service & Stakeholder Engagement

Serve as a point of contact for stakeholders, providing consultations and issue resolution.
Lead front-line staff to ensure timely and high-quality service delivery.
Distribute communications on deadlines, policies, and process changes.
Maintain strong relationships with stakeholders and customers.

Safety & Compliance

Ensure staff adhere to safety policies and participate in training programs.
Report and address workplace safety concerns.

Workforce Development & Financial Accountability

Provide recommendations on vendor management, staffing, and training needs.
Promote a culture of teamwork, development, and employee satisfaction.
Assist in policy development and internal audits to ensure compliance.
Serve as Contracting Officer Representative (COR) for modular labor contracts.

Performs other duties as assigned.

Qualifications

A bachelor’s degree in related discipline or equivalent professional work experience is required, along with extensive experience in warehousing, project management, and customer service operations, including scheduling, coordination, and team leadership.
Candidates must have proven experience leading cross-functional teams, delegating tasks, and coordinating workloads effectively, as well as strong analytical, problem-solving, and decision-making skills with a track record of innovative solutions.
Excellent verbal and written communication skills are essential, along with the ability to present complex information to stakeholders and manage highly confidential and sensitive information while maintaining Federal Government security clearances as required.
A solid understanding of procurement contracting policies, laws, and regulations affecting the House is also required.

Preferred Experience

Knowledge of the legislative environment, U.S. House of Representatives, and its operations, as well as experience managing modular furniture teams and overseeing complex installations.
Candidates with expertise in modular furniture systems, floorplans, layouts, modular component lists, punch reports, and reconfiguration planning will be preferred, along with those familiar with building codes, accessibility standards, and workspace design best practices.
Preferred experience includes working with various office furnishings, including antique, standard, modular case goods, and systems furniture, as well as interpreting office floor plans and providing consultative guidance to staff.
Experience in process improvements, automation, and technology solutions within modular service operations is highly desirable, as is a demonstrated ability to engage with high-level stakeholders, customers, and leadership on organization-wide products and services.