Tricon Residential is an owner and operator of a growing portfolio of more than 38,000 single-family rental homes in the U.S. Sun Belt and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon's culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life's potential. For more information, visit Tricon Residential.

Job Description

The Maintenance Technician III is responsible for providing an exceptional and consistent customer service experience in all interactions with our Residents. They will be responsible for the completion of all maintenance requests/work orders on occupied homes within their assigned geographic territory.

Essential Duties and Responsibilities include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel.

• Communicate clearly, compassionately, and with empathy when speaking with team members, residents and vendors

• Provide exceptional customer service when interacting with team members, residents and vendors

• Communicate with the Assistant Maintenance Manager - Tech (AMM-T) and/or Centralized Maintenance Coordinator (CMC) to prioritize tasks throughout the day

• Respond and complete service requests in a professional and timely manner

• Consistently maintain a clean and safe work environment

• Repair HVAC systems including, but not limited to:

  • Diagnosis and troubleshooting - using diagnostic tools and equipment to assess the root cause of the problem to ensure the system operates efficiently and safely

  • Cleaning and maintenance - Replace HVAC air filters, cleaning coils and evaporators, clear condensate drain lines and pans, clean dust, plants and debris in and around the condenser units to provide optimal airflow

  • Repairing or replacing components - Thermostats, fans, motors, belts, capacitors, contactors, relays, compressors, etc.

  • Refrigerant handling - Checking and charging refrigerant levels, repairing refrigerant line leaks

  • Electrical work - Inspecting and repairing electrical connections, replacing faulty wiring or circuit breakers

  • Ductwork - Inspecting, sealing leaks in ductwork, measuring airflow and pressure levels, repairing or replacing damaged ducts

  • Resident education - Explaining the issue and repair process to the residents clearly and simply while providing maintenance tips to prevent future problems

• Repair or replace faucets, sinks, toilets, water heaters, garbage disposals, clear drain lines, and other minor plumbing repairs

• Repair or replace caulking, grout, and various crack fillers as needed

• Accurately test for electrical current and troubleshoot minor electrical repairs

• Repair or replace electrical outlets, switches, breakers, GFCI's, 3-way switches, light fixtures, ceiling fans and other minor electrical repairs

• Repair or replace pre-hung doors, locksets, doorknobs, strikers, latches, hinges, door stops, lockboxes, and other minor hardware repairs

• Repair or replace windows, window screens, window blinds, window rescreening and other minor window repairs

• Repair or replace baseboards, door casings, trim moldings, quarter round, base shoe, and other minor hardware repairs

• Repair or replace cabinet doors, drawers, cabinet hinges, and other minor cabinetry repairs

• Repair wall holes, texture, touch up and paint walls and trim and other minor painting t

• Accurately fill out time sheets and enter all required data into work orders correctly

• Accurately utilize technology (work order system, inventory tracking system, company vehicles, etc.) to drive productivity and continuous maintenance service improvement

Qualifications:

• Skilled in installation, troubleshooting, repair of, but not limited to the items listed above

• Experience in leveraging technology (laptop, iPad, iPhones, etc.)

• Ability to work on-call and overtime hours, as needed

• Ability to correspond (in writing and verbally) effectively with team members, residents, and vendors

• Work safely, wearing Personal Protective Equipment (PPE)

Minimum Requirements:

• EPA 608 Certification for Refrigerant Management (At least Type II or Universal Certification required)

• High school diploma or GED

• 5 years maintenance/construction background

• Daily travel between properties

• Must be able to work in environmentally and physically challenging working conditions

• Must be able to lift objects weighing 50lbs or more regularly

• Must be able to effectively communicate verbally and in writing

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including:

• Frequently required to sit; talk; and hear.

• Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch.

• Regularly lift and/or move up to 50 pounds.

• Vision abilities required by this job include close vision, distance vision and depth perception.

At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.

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