Senior Customer Service Representative (Night Shift)
Full Job Description
Position Details:
- Industry - Banking and Financial
- Title - Senior Customer Service Representative (Night Shift)
- Duration - 6 Months
- Location - Phoenix, AZ
- Pay - $25/hour to $30/hour
Shifts -
- Prior to Training Class: Monday-Friday 8:00 AM - 4:30 PM MST
- During Training Class: Monday-Friday 7:00 AM - 3:30 PM MST
- Post Training: Monday-Friday 10:30 - 7:00 PM MST
- Spring shift is M-F 9:30 AM - 6:00 PM MST due to Daylight Savings.
- This role handles all treasury products, supporting commercial and business banking clients (with revenues from $5 million to $2 billion) and enterprise employees.
- Answer 25-30 calls daily, focusing on resolving issues (average talk time: 10 minutes) without strict talk time metrics. Communication covers a wide range of client inquiries.
- 3-5+ years' experience with customer service in enterprise banking or financial call center environment
- Strong soft skills - "client delight" focused
- Multitasker, especially between computer systems
- Receptive to feedback, growth minded, trainable, willing to learn.
- Proactive communication - on time, engaged.
- Self-motivated - works independently.
Job Information
Job Category:
Other
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