Location: On site at location listed in job posting.
At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.
Summary:
The Loan Operations Supervisor is responsible for managing functions and technical processes within Loan Operations. This person is responsible for planning, directing, overseeing, and leading a work group of people. The Loan Operations Supervisor ensures that the Prep Scan and Index team meets high standards for quality and customer service. The Loan Operations Supervisor accomplishes department objectives by leading staff, planning, and evaluating department activities. We are seeking dedicated, disciplined individuals who excel in a team environment, who take ownership and who are enthusiastic about a job well done. Essential Duties and Responsibilities: 30% Quality of Work: Responds both written and verbally to needs and requests from our stakeholders (customers, lenders and department staff) in a timely and professional manner. Utilizes outside resources to obtain information and cooperation necessary to accomplish objectives; adds value and completes assignments and projects within the established timeframes. Accountable for performance of team and self. Works with managers, coworkers, and customers to continuously improve processes; manages workflow and production for functional area and shares information that could impede or strengthen the department’s performance. Develops and implements new processes and standards for performance. fellow employees, lenders and customers on processes under their supervision. Communicates job expectations; monitors and appraises results. Fosters an atmosphere that promotes customer orientation, enthusiasm, integrity, teamwork, and respect; participates in the development and implementation of processes that help to attract and retain highly motivated, able personnel. Areas of responsibility include: Education and/or Work Experience Requirements: 3-5 years of experience in lending operations or related field and 1-3 years of leadership experience required. College degree preferred but not required. Skills: Excellent written and verbal communications skills High attention to detail Leadership skills; teamwork/teambuilding skills Critical thinking/problem solving skills Decision making skills with limited information available Strong organizational and prioritization skills Professionalism; networking/relationship building; cross-functional collaboration General office skills including typing, filing (alphabetically and numerically), and applicable technology; strong computer skills (Word, Excel, Outlook) Conflict resolution Physical Requirements: Hours: About Us: First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation’s best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. Benefit Highlights: Corporate Diversity Commitment: We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do. Follow Us:
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