Join a team recognized for leadership, innovation and diversity

Honeywell is charging into the Industrial IoT revolution with the establishment of Honeywell Connected Enterprise (HCE), building on our heritage of invention and deep, on-the-ground industry expertise. HCE is the leading industrial disruptor, building and connecting software solutions to streamline and centralize the assets, people and processes that help our customers make smarter, more accurate business decisions. Moving at the speed of software, we are creating, innovating and delivering solutions fast, challenging the way things have always been done, piloting new ways for all of us to work, and expecting our successes to set new standards for our customers and for Honeywell.

Be part of a team that designs, develops and integrates highly complex software functions within Honeywell HCE. You will use your experience and judgment to plan and accomplish goals. You will also generate innovative solutions in work situations; trying different and novel ways to deal with problems and opportunities.

Key Responsibilities

* Hands-on design, analysis, development and troubleshooting of highly-distributed large-scale production systems and event-driven, Edge and cloud-based services

* Own and deliver Forge operations center activities for customer experience and outcome management

* Monitor key performance indicators (KPIs) related to customer outcome and report on progress.

* Gather and analyze customer feedback through various channels, pinpoint recurring product and operational problems and prioritize them based on impact and urgency.

* Working closely with Customer Success Management, Customer Ops, Product management, SRE and Product engineering teams to identify key product issues and resolve

* Work closely with marketing, sales, product, and other teams to align on CX goals and initiatives.

* Own Enterprise Customers SLA and product outcome commitments

* Help Own up-sell cross-sell SaaS Products and offerings through Forge Operations Center

* Ownership of reliability, up time, system security, cost, operations, capacity and performance-analysis
Monitor and report on service level objectives for a given applications service. Work with the business, Technology teams and product owners to establish key service level indicators.

* Support on-call rotations and 24*7 Support model for operational duties that have not been addressed with automation

* Support healthy software development practices, including complying with the chosen software development methodology (Agile, or alternatives), building standards for code reviews, work packaging, etc.

* Create and maintain monitoring technologies and processes that improve the visibility to our applications' performance and business metrics and keep operational workload in-check.

* Partnering with security engineers and developing plans and automation to aggressively and safely respond to new risks and vulnerabilities.

* Develop, communicate, collaborate, and monitor standard processes to promote the long-term health and sustainability of operational development tasks.

* Participate in technical training events, game day scenarios, and customer conferences

YOU MUST HAVE

* 8+ Years of experience in system administration, application development, infrastructure development or related areas

* 5+ Experience of managing software/cloud B2B SaaS Operations

* 6+ Years of Industrial domain expertise

* 6+ Experience in managing IOT Edge and cloud platforms

* 6+ Customer Experience and Operations

* 5+ years of experience with programming in languages like Javascript, Python, PHP, Go, Java or Ruby

* 4+ SaaS Ops Experience

* 3+ years of in reading, understanding and writing code in the same

* 5+ years Cloud and container native Linux administration/build/management skills

WE VALUE

* Versatility with troubleshooting diverse sets of hosting technologies strongly desired. These include web server platforms, application platforms, operating systems, network components, virtualization technologies, storage, and database platforms.

* Expertise with cloud- continuous-deployment- based software development lifecycles (e.g. CI/CD)

* Cloud database operations and deployment experience (RDS MySQL/Postgres/Aurora), Caching operations & deployment experience (memcache, Redis)

* Expertise with Lean/Agile deployment processes (Blue/Green, ZDT, Canary, load balancers/DNS strategies A/B test, feature flagging methodologies)

* Familiarity with site and infrastructure monitoring systems (like GainSight, ELK, Datadog, AppDynamics, New Relic, Splunk, Sumologic, Grafana)

* Strong problem solving, root cause analysis and systems engineering skills

* Excellent presentation and communication skills

* Ability to design and manage escalation response plans from monitoring, react, respond, remediate and retrospect in culturally aligned (proactive, customer focused, collaborative, data-driven) ways.

* Demonstrated expertise building and managing highly scaled production infrastructure in the cloud (Azure required; GCP, AWS, OpenStack a plus)

* Expertise with SDLC branching, SCM, and code deployment systems (Bitbucket, git/gitflow, Jenkins, CircleCI, TravisCI, etc.)

Additional Information

• JOB ID: req488625
• Category: Engineering
• Location: 715 Peachtree Street, N.E.,Atlanta,Georgia,30308,United States
• Exempt

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.