At FHLB Des Moines, we work each day to develop an inclusive culture that supports and leverages the complexity of a diverse workforce. This enables us to effectively serve the needs of our members and help them succeed.

Accountabilities:

Responsibilities/Duties/Function/Tasks:

• Monitor software applications for proper functioning
• Analyze application issues and problems and provide resolution
• Ability to assess impact of updates and/or changes to existing system configurations
• Communicate technical issues to technical support staffs to resolve application and hardware issues
• Compile metrics to ensure operational performance and control objectives are met or exceeded
• Develops clear and concise documentation and instruction manuals and updates them as needed
• Support batch processing automation using enterprise scheduling tools
• Assist in developing and maintaining automated workflows
• Write and maintain basic scripts for operational tasks (PowerShell, Python)
• Perform SQL queries for operational data analysis and validation
• Participate in overnight support rotation for critical business processes
• Assist in implementing and testing automated monitoring solutions
• Support audit and compliance requirements for operational processes
• Performs other duties as assigned

Qualifications

• Associate's degree in a related area
• 2-5 years' experience in process improvement and operational efficiencies or related experience preferred
• Familiarity with standard concepts, practices and procedures of technical support
• Strong critical thinking and software data analysis skills
• Experience with automation tools and batch scheduling
• Basic scripting knowledge (PowerShell, Python preferred)
• SQL query writing and database fundamentals
• Experience with system monitoring tools
• Ability to work rotating shifts including overnight coverage
• Strong troubleshooting and problem-solving abilities
• Knowledge of IT security best practices preferred

Compensation Range:

This salary range represents the Bank’s good faith and reasonable estimate of possible compensation at the time of hire. Offer to be determined by selected applicant’s education, experience, knowledge, skills & abilities, as well as internal equity and alignment with market data. This role is also eligible to participate in the Bank’s annual incentive plan.

As part of our competitive Total Rewards package, the Bank offers 11 paid holidays, 5 weeks of PTO and a work culture that values work/life balance. Most roles are eligible for our hybrid work schedule of 3 days per week in office, 2 days per week work-from-home. We match 100% of the first 6% you contribute to your 401(k), and provide an additional 4% non-discretionary contribution to your 401(k) at the end of year. More information on our Total Rewards program can be found here.

At FHLB Des Moines, we celebrate diversity, work to create an inclusive culture and champion equity in all of our policies and practices. This enables us to effectively serve the needs of our members and help them succeed. FHLB Des Moines is proud to be an Equal Opportunity Employer. We prohibit discrimination on the basis of race, color, religion, sex (including pregnancy, sexual orientation or gender identity), national origin, age, disability, veteran status, genetic information (including family medical history), status as a parent or any other characteristic protected by federal, state or local law.