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Seeking a qualified individual to serve as a part-time House Supervisor during events. Reporting to the Guest Experience Manager, this position works on a rotating schedule with other part-time House Supervisors to manage a variety of events across the Emerson College Office of the Arts’ 6 performance venues, and requires frequent nights and weekends. Call time is two hours prior to scheduled events until “all clear” and hours vary based on the event schedule.Your Responsibilities:
• Assist full-time staff to support client wishes and objectives before, during, and after events.
• Train, motivate, supervise, and discipline front of house staff, including Head Ushers, Lobby Ushers, Bartenders, and House Ushers.
• Lead usher staff to see to the safety and comfort of all guests: guests are safe at all times; guests get complete, accurate, knowledgable, and responsive assistance from usher staff; guests feel honored and well served.
• Coordinate usher staff to execute emergency evacuations.
• Assist concessionaires to create a profitable and appropriate retail environment.
• Represent management at merchandise count-in, count-out, and cash settlement.
• Assist guests with specific needs.
• Monitor the patrons and staff to ensure safety and security.
• Work as a House Usher, Lobby Usher, and Head Usher as scheduled.
Your Skills and Experience
• Five years of customer service experience.
• Three years previous experience in House Management.
• Strong leadership, communication and problem solving skills are required.
• Must be able to handle challenging situations with the public with confidence, skill and professionalism.
• Must be a team player who is able to work well in a fast paced environment.
• Computer proficiency in Google Suite, including Docs, Sheets, and Gmail
• Cash handling and POS experience is a plus!
Work Environment
• Theatre
• Requires the ability to stand and/or sit for long periods of time
• Required to move/lift objects that are – Up to 20lbs
Position will pay $20/hr.
Grade of Position: T01N40Scheduled Weekly Hours:In addition to a competitive salary, Emerson College is committed to the health and well-being of our employees and family members. We offer a generous benefits package to regular staff scheduled to work 20+ hours per week.
Benefits include outstanding health plans with limited out-of-pocket expenses, dental plans, generous time-off programs, and a 403(b) retirement benefit with a 9% employer contribution once eligible. Additional benefits such as life and disability coverage as well as commuter offerings are available.
Please refer to our benefits website for a full list of benefits and eligibility requirements.