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About Duke University Hospital
Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States and is the number one hospital in North Carolina, according to U.S. News and World Report for 2023-2024. Duke University Hospital is the largest of Duke Health's three hospitals and features 1048 patient beds, 65 operating rooms, as well as comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.
Duke Nursing Highlights:
- Duke University Health System is designated as a Magnet organization
- Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
- Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
- Duke University Health System has 6000 + registered nurses
- Quality of Life: Living in the Triangle!
- Relocation Assistance (based on eligibility)
Occ Summary
This position collaborates with healthcare pr oviders by performing avariety of clerical duties to support patient car e.Duties includegreeting patients and visitors, answering the telephone ,responding topatient's requests, accessing the electronic medical recor d(EMR),scheduling appointments and providing general clerical support as neededby the department. This position will consistently exhibits excell entcustomer service skills.
Work Performed
Answer pat ient signals and relay request to appropriate individual.Place calls for consultations as neededUnderstand and is able to use the manual back up system as needed.Assemble and maintain patient charts from admission th rough dischargePrepare and upload paper documents into the electronic me dical record(EMR).Navigate electronic medical record, access patient inf ormation, generatereports, schedule appointments and manage task list.Us e available technology to request and coordinate patient transport.Assig n nursing staff to communication systems.Assist in reviewing clerical du ties and responsibilities with new staffmembers.Order supplies for theun it; maintain inventory and replenish asnecessary.Copy, file, mail and/or distribute materials as appropriate.Maintain records as required by the unit (i.e. time sheets, continuingeducation information, etc.).Schedule maintenance in automated schedule system as directed by NurseManageror designeeGenerate reports as directed by Nurse Manager or designee (Examp le:compliance)Participate in reviewof activities and processes for area of work.Assists in implementing changes to effect continual improvement inservices provided; and complies with regulatory and legal requirements .Exhibit professional communication skill when answering the telephonean d interacting with patients, visitors and other staff members.Roundand g reet patients each shift and explain their role.Greets patients, visitor s, physicians and employees in a pleasant mannerand refers to appropriat e areas as needed.Answers phones, screens and refers calls as approand p ersonnelupon request.Assist unit management in tracking inventory,priate , deliversmessages and provides information to patients, visitorsstockin g issues andmaintaining adequate patient care supplies.Perform other rel ated duties incidental to the work described herein.
Knowled ge, Skills and Abilities
Knowledge of HIS procedures and of manua l procedures when the system isdown.Successful completion of TJCand othe rregulatory/designatedrequirements within the probationary period.Knowl edge and understanding of telephone etiquette.Knowledge of general cleri cal practices and procedures.Knowledge of spelling and medical terminolo gy.Ability to apply specific departmental rules and regulationsrelating toverifying, processing and maintaining records and forms.Ability to org anize and set priorities.Ability to operate computer terminal and other office equipment.Ability to write legibly.Ability to understandand follo w oral and written instructions.Ability to deal tactfully andcourteously with the public. Ability toestablish and maintain effectiverelationship s with other personnel.
Level Characteristics
N/A
Minimum Qualifications
Education
Graduation from high school or GED; or an equivalent combination of related education and experience
Experience
Six (6) months of work experience related to customer service
Degrees, Licensures, Certifications
N/A
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.