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Seeking Breakthrough Makers

Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

CHOP's Commitment to Diversity, Equity, and Inclusion

CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.

We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.


A Brief Overview
The Children's Hospital of Philadelphia Global Patient Services Access Coordinator serves as the primary contact for all International inquiries at The Children's Hospital of Philadelphia. The Global Patient Services Access Coordinator support families and coordinates medical appointments for new, current and returning International patients accessing the Children's Hospital of Philadelphia. This position works in collaboration with the Global Patient Services (GPS) Intake Coordinator, GPS Clinical Nurse Coordinator, GPS Patient Care Navigators, International Medicine Business Managers and Operations Counselors, GPS Clinic team, Language Services and Hospitality Team to ensure all aspects of the patients/families visit are coordinated and convenient.

Proficiency in Spanish and/or Arabic is highly desirable for this role.

What you will do

• Conducts an efficient, structured and focused interview to help assess the clinical needs of the requester.
• Answers all phone calls within 2 rings
• Answers referral inquires with accuracy 95% of the time.
• Assures confidentiality of the requester needs 100% of the time.
• Serve as a resource person for other staff when questions arise regarding International access information.
• Acts as a liaison between caller, physician, and office personnel to ensure a coordinated course of care for our International families.
• Responsible for requesting medical records for review, directing those records to the appropriate medical/surgical sub-specialties and communicating the results of the review with the requester.
• Coordinates interactions with ancillary services and payment entities of International patients.
• Responsible for the coordination of all International scheduling requests.
• Initiates scheduling requests for new international patients within a 24-hour period.
• Coordinates and secures all scheduling requests for current International families within one week.
• Schedules Interpreter Services for International families as needed 100 % of the time.
• Assists with various follow-up appointments outside of CHOP as ordered and recommended including Penn Dental and Wills Eye Hospital.
• Serves as the primary contact for International payment and security entities.
• Registers all international patients with guarantor information in Epic
• Enters all international patients and physician contact information in Salesforce
• Works closely with International Medicine Operations Counselor to confirm financial clearance before appointments are scheduled
• Communicates the results of financial estimates for clinical services to various payment entities.
• Uploads all Letters of Guarantee (LOG) from Embassy to Salesforce
• Provides information regarding Visa application procedures.
• Provides letters to Embassy or family as requested for Visa renewal application.
• Provides information regarding US immigrations and customs.
• Provides letters for family employer as requested.
• Conducts in-services and other educational seminars to the staff of Children's Hospital of Philadelphia regarding Global Patient Services at least 6 times/year.
• Provides structured feedback to clinical divisions regarding Global Patient Services.
• Together with clinical nurse coordinator, adopts a high volume unit at CHOP to conduct cultural presentations to staff for support and education 6 times/year.
• Provides Hospital Tours and presentation of services provided by GPS to Embassy and special guest visitors.
• Maintains and updates policies and procedures of International Access Program
• Reports monthly statistics to various departments at the Children's Hospital of Philadelphia.
• Provides additional access assistance to International patients at the Children's Hospital of Philadelphia.
• Meets and welcomes all newly arrived International Patients to CHOP in GPS clinic
• Informs new family of assistance and support that will be provided by Access Coordinator during CHOP stay
• Works closely with GPS clinic team to support families who need Triage and clinic appointments
• Works closely with Hospitality team to arrange airport transportation for families
• Works in collaboration with GPS Clinical Nurse Coordinator to ensure smooth and efficient care of all International patients and families
• Additional administrative tasks and duties shared by Access Coordinator team:
• Update Access Coordinator task list every 6 months or with staff changes
• Update Embassy Contact List every 6 months or with changes
• Update GPS DL lists as needed
• Check Shared inbox throughout day and follow-up independently on email inquiries
• Post Away message email to shared email when office closed
• Fax orders for Dr. Haecker daily
• Assist with organizing New Employee Orientation and onboarding for all new employees to GPS
• Maintains patient chart filing system
• Receive and distribute returned patient pathology slides
• Work closely with Communications team to support forwarding phones and address intermittent phone issues

Education Qualifications

• Bachelor's Degree Required

Experience Qualifications

• At least two (2) years Customer service experience Required
• Experience with database maintenance and electronic medical records Preferred and
• Previous experience working in hospital finance and or billing department Preferred and
• Previous experience in complex clinical settings that required the coordination of multiple services Preferred and
• Customer service background in a healthcare setting Preferred

Skills and Abilities

• Proficient in secondary language is preferred
• Medical terminology and comprehensive understanding of medical reports mandatoryfor work distribution.
• Ability to deal effectively with the parents, physicians and all levels of Hospitalpersonnel.
• Ability to understand medical terminology and direct patients to the appropriatespecialty areas.
• High level of interpersonal skills with excellent customer service and responsiveness.
• Ability to work with confidential information.
• Must be able to effectively manage work across multiple departments.
• Demonstrated public speaking skills.
• Ability to work independently with minimal supervision and make administrativedecisions.
• Excellent telephone listening and verbal communications skills.
• Strong customer service skills.

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine. Learn more.

Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.

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