Summary
PLEASE NOTE: Based on the current hiring restrictions, selectees may be subject to additional approvals prior to an offer being extended.
This position is located at Administrative Resource Center (ARC), within the Bureau of the Fiscal Service (FS). The mission of ARC is to promote government efficiency by delivering cost effective and quality administrative and financial services through a shared services model.
Duties
The following are the duties of this position at the GS-07. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties and will receive training to help you grow in this position.
- Provide daily customer service in a help desk environment on accounting and procurement system related requests as well as technical questions as they relate to the systems.
- Ensure requested system changes and updates in the financial systems are made accurately and in a timely manner.
- Assist with navigating users through various financial systems.
- Route documents to proper approving official.
Requirements
Conditions of Employment
- A one-year probationary period may be required.
- Must successfully complete a background investigation. Periodic reinvestigation is required no later than five years after selection and at least every succeeding five years.
- Public Trust - Background Investigation will be required.
- Complete a to determine your suitability for Federal employment, at the time requested by the agency.
- Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
- If you are a male applicant born after December 31, 1959, certify that you have registered with the or are exempt from having to do so.
- Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the . Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
- This position requires that the successful candidate undergo personnel vetting, which includes a background investigation and enrollment upon onboarding into "Continuous Vetting." Enrollment in Continuous Vetting will result in automated record checks being conducted throughout one's employment with Treasury. The successful candidate will also be enrolled into FBI's Rap Back service, which will allow Treasury to receive notification from the FBI of criminal matters (e.g., arrests, charges, convictions) involving enrolled individuals in near real-time. For more information about individual rights, , , and .
Key Requirements:
- Please refer to "Conditions of Employment."
- Click "Print Preview" to review the entire announcement before applying.
- Must be U.S. Citizen or U.S. National
Qualifications
You must meet the following requirements by the closing date of this announcement.The experience may have been gained in either the public, private sector or . One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé.
For the GS-07, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience includes ALL of the following:
- Experience providing customer service and technical assistance to internal and external customers; AND
- Experience conveying technical information to customers and/or team members AND
- Research and identify issues in an automated system.
For the GS-06 level, you must have one year of specialized experience equivalent to the GS-05 level in the Federal service. Specialized experience for this position includes ALL of the following:
- Experience providing general customer service via telephone and email in a help desk environment; AND
- Experience applying policies and procedures to support customer needs.
For the GS-05 level, you must have one year of specialized experience equivalent to the GS-04 level in the Federal service. Specialized experience for this position includes TWO of the three:
- Providing general customer service via telephone or other electronic means; OR
- Use of an automated system; OR
- Gather pertinent data, identify problems and recognize solutions.
OR
- You may substitute education for specialized experience as follows: 4 years above high school
OR
-You may qualify on a combination of education and experience. To combine education and experience, the total percentage of experience at the required grade level compared to the requirement, as well as the percentage of completed education compared to the requirement must equal at least 100 percent. Only education in excess of the first 60 semester hours (90 quarter hours) may be combined to be considered for qualifying education.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., résumé, supporting documents), the responses you provide on the application questionnaire, and the result of the online assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):
- Arithmetic/Mathematical Reasoning
- Communication
- Customer Service
- Flexibility
- Integrity/Honesty
- Interpersonal Skills
- Reasoning
- Self-Management
- Systems and Technology
- Teamwork
To be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. The assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.
Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three quality level categories, Superior (highest quality category), Good (middle quality category), or Satisfactory (minimally qualified category) depending on your responses to the online questions, regarding your experience, education, and training related to this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.
Veterans' preference is applied after applicants are assessed. Preference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that category.Qualified preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest category.If you are a displaced or surplus Federal employee (eligible for the ) you must be assigned the middle category or better to be rated as "well qualified" to receive special selection priority.
Required Documents
A complete application includes 1. A résumé, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).Please ensure all required documents, including any required work samples, narratives, or other materials as stated in this announcement, are attached to your application package.
All applicants are required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé. We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions. Please view .
VETERANS' PREFERENCE DOCUMENTATION: If you are claiming veterans preference, please see . In order to be considered for veterans preference, you must submit all required documentation as outlined in the applicant guide.
CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click for eligibility and a detailed list of required documents you must submit in order to be eligible.
EDUCATION DOCUMENTATION:
For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or a list of courses showing title, number of credits, grade, and date of completion.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to . If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the .