Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.

Learn more about us: https://dhip.dukehealth.org/about-us

$5,000 Commitment Bonus | Paid out in 2 equal installments over 12 months in 6-month increments (received at 6 months and 12 months). **Only new hires who have not worked for Duke University Health System in the past 12 months (at the time of offer) are eligible to receive the commitment bonus.**

JOB LOCATION

Duke Cardiology of Raleigh - 3320 Wake Forest Rd

JOB SUMMARY

We are seeking a Financial Care Counselor for our Duke Cardiology of Raleigh and Morrisville location to advise and assist our patients regarding medical bills and act as a liaison between patients and their insurance companies by ensuring insurance requirements are met prior to patients' arrival, informing patients of financial liability, arranging payment options and screening patients for government funding sources. The selected candidate will be located at our Raleigh location.

JOB DUTIES AND RESPONSIBILITIES

Conduct research to ensure patient information is complete and to identify services being rendered
Verify and complete insurance benefit collection using current eligibility vendors or other available online tools; verify by telephone when online resources are exhausted.
Update patient registration information when demographics, new insurance or insurance changes are identified
Create an estimate for identified services using the approved estimation tool. Populate estimated patient liability information in electronic health record into patient's account. Make outbound calls to contact patients regarding estimates for upcoming visits/appointment, using the approved scripting. Receive inbound calls from prospective patients who are price shopping and provide an estimate for potential services. Collect estimated patient liability and provide financial counseling to include explanation of coverage/insurance benefits, how benefits relate to estimated patient liability and information on all account balances. Help patients with medication assistance applications. Collect patient liabilities or indicate if patient requires follow-up at the point of service.
Provide education about financial assistance and payment options available to Duke Patients.
Document all patient conversations in electronic health record to alert staff if/when follow-up at arrival is required.
Check- in and check-out patients. Work the referral workqueues, registration workqueues, claim edit workqueues, and recall appointments. Log into Cisco Finesse and help with the clinic phone calls.
Work denial reports and help resolve issues with claims being processed. Work the PB claim edit workqueue in EPIC and clear them daily. Submit charge corrections as needed.
Enter incoming referrals and call patient that need assistance with scheduling appointments.
Handle the cash reconciliation on a daily basis.

JOB ELIGIBILITY REQUIREMENTS

Work requires knowledge of basic grammar and mathematical principles normally required through a high school education, with some postsecondary education and additional training preferred.
Two years of experience working in a healthcare setting or billing and collections; or an Associate's degree in a healthcare related field and one year of experience working with the public; or a Bachelor's degree and one year of experience working with the public.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.

Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.

This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.