Cleveland Utilities Authority, a municipal utility providing electric, water, wastewater and fiber services to the Cleveland, Tennessee/Bradley County area, is seeking a Fiber Manager. This position will require a strong working background in the FTTH/FTTP Telecommunications business and technology and be comfortable addressing and resolving complex problems.
ESSENTIAL FUNCTIONS:
- Manage all aspects of CUA Fiber/Broadband project including construction, installations, network, DIA,
and staffing. - Responsible for working with vendors, contracts, or internal resources to define scope and technical
requirements. - Manages budget and forecast.
- Responsibility for Commercial and Residential Sales and Customer Take-Rate, Customer Care, Technical
Support, Installation and Repair, Core and Access Networks, and other areas critical to the success of the
market. - Sets market goals, measures performance against those goals and develops budgets and plans designed to achieve those goals.
- Develops and ensures the successful execution of compelling operational strategies and plans to improve market revenues, operational efficiency, and customer satisfaction.
- Monitors competitive activity and devises strategies and plans to retain customers and improve market
advantage. - Identifies and develop business cases supporting capital investments to support market objectives.
- Regularly and effectively communicates with customers, community leaders, team members, shared service colleagues, and company leadership regarding the Company and the market.
- Designs and ensures the proper execution of practices, processes, and other measures to ensure desired
market results. - Hire and develop a team of superior colleagues that are committed to the Company's core values and the success of the market.
- Manage and resolve (and work to minimize) customer escalations and ensure market colleagues are committed to envisioning and delivering premier customer satisfaction and are fulfilling that mission.
- Responsible for the following: development of milestones, schedules, costs, tracking the design, documenting, tracking issues and risks, and communication of market status to Company leadership.
- Performs other duties as assigned by Vice President – Information Technology Division.
PERSONAL REQUIREMENTS:
- Bachelor’s degree in a related field (from an accredited college/university) or 15 years equivalent experience operating/managing a FTTH/FTTP network is required.
- Fifteen years of job-related experience, with increasing responsibility in the broadband industry.
- Successful track record in managing a FTTH/FTTP telecommunications network.
- Advanced knowledge of installation, repair, central office, and outside plant functions.
- Knowledge of OSP engineering and functions.
- A valid Class “D” Tennessee Driver’s License.
- Available to work after hours when needed and perform call duty.
Qualified applicants should submit a resume by Friday, March 21, 2025, to:
CLEVELAND UTILITIES AUTHORITY
ATTN: HUMAN RESOURCES
POST OFFICE BOX 2730
CLEVELAND, TN 37320
Or click APPLY below
AN EQUAL OPPORTUNITY EMPLOYER
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