Are you passionate about hospitality and leadership? Join the vibrant community at Ashland Hills Hotel as our Director of Operations! We are looking for someone who embodies the culture of CoHo Services-Balance, Communication, Collaboration, Curiosity, and Caring - and brings enthusiasm and excellence to their role every day.

About Us: At Ashland Hills Hotel, we believe in creating a balance between employees, customers, and owners. We prioritize open communication, collaborative problem-solving, and fostering curiosity and creativity. Our team cares deeply about people and honors diverse perspectives.

Job Summary: As the Director of Operations, you will coordinate hotel activities in support of the General Manager, resolve problems, and ensure the smooth operation of the hotel through effective leadership and collaboration with department heads.

Key Responsibilities

• Support the General Manager in daily operations and act as manager in their absence.
• Coordinate with department heads to ensure proper coordination and execution of tasks.
• Model exemplary behavior to inspire staff and maximize profitability.
• Assist in selecting, training, coaching, and motivating supervisors and employees.
• Participate in developing and adhering to annual budget and revenue goals.
• Engage with guests to gauge satisfaction and address complex issues.
• Ensure safety, security, and quality standards through daily inspections and follow-ups.
• Proactively work to reduce accidents and manage workers' compensation and unemployment costs.
• Represent the property at industry-related activities, functions, and events.
• Implement and enforce company policies, cost controls, and best practices.

Additional Responsibilities

• Maintain a neat and organized work area.
• Conduct oneself professionally at all times.
• Foster a safe working environment and report unsafe conditions immediately.
• Build positive relationships with all departments.
• Comply with the Employee Handbook policies and procedures.
• Interview, hire, and supervise staff.
• Perform other duties as assigned by the General Manager.

Supervisory Responsibilities: Manage 3-8 subordinate supervisors overseeing 20-100 employees in various departments, ensuring alignment with organizational policies and goals.

Competencies

• Analytical skills to synthesize complex information.
• Effective problem-solving and customer service skills.
• Strong performance coaching abilities.
• Business acumen and sound judgment.

Qualifications

• Associate's degree or equivalent, or six months to one year of related experience.
• Strong language, mathematical, and reasoning skills.
• Proficiency in payroll systems, word processing, and spreadsheet software.

Physical Demands & Work Environment

• Regularly required to stand, sit, handle items, and communicate effectively.
• Must be able to lift/move up to 50 pounds.
• Occasionally exposed to wet/humid conditions and moderate noise levels.
• Reasonable accommodations available.

Why Join Us? At Ashland Hills Hotel, we offer a dynamic and supportive environment where you can thrive. Enjoy competitive pay, benefits, and the opportunity to grow with a team that values balance, communication, collaboration, curiosity, and caring.

• Competitive Company Benefits for Full Time Employees - 4 Medical plans to choose from through Kaiser Permanente and Aetna, a Dental plan through SunLife Financial, and a Vision plan through SunLife Financial using the VSP network.
• A Retirement plan through the company sponsored 401k plan which includes a company match
• Company paid Life Insurance and Accidental Death and Dismemberment coverage for Full Time Employees
• Local Discounts at our other properties - We work with properties all over the Portland Metro area, as a member of our team you have the opportunity to receive special discounts some of our properties (discounts on parking, meals, staycations and fitness/racquet facilities)
• Paid Time Off (Paid sick time for all employees, PTO for Full Time Employees)
• Great EAP Benefits, day one! - As a member of our team you will have access to an array of benefits and resources starting on your first day, including 3 Free Counseling Sessions, Access to Gym Memberships & On Demand Fitness Class Discounts Free Confidential Legal Advice and so much more!

**We are an equal opportunity employer, and all qualified applicants will be considered for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

Ready to bring your passion for hospitality and leadership to Ashland Hills Hotel? Apply now and become a part of our vibrant community!

Compensation details: 55000-62000 Yearly Salary

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