This job is in the Employee Service Center, Speedway's contact center for Human Resources Services. We answer calls from employees and management on payroll, benefits and personnel questions. This position works daily with our employees, both store and non-store, Operations, Human Resources, Payroll, Personnel Administration, Leave of Absence, Benefits and Compensation.
Core Job Responsibilities:
Answer employee calls regarding Payroll, Benefits and Leave of Absence questions/issues.
* Assist Store Leaders and other end users with various HR system processes, such as performance appraisals, time entry, direct deposits, new hires, separations, etc.
* Assist employees, Store Leaders and Area Leaders with onboarding questions.
* Assist store management with time system questions and training.
* Assist in the data entry/processing of confidential personnel information into various HR systems.
* Respond to emails sent to the department mailbox as requested.
* Other miscellaneous duties as requested or assigned by the Coordinator or Supervisor.
Work Experience Desired:
* Customer Service
* Knowledge of Microsoft Office applications (Outlook, Excel, Word)
* Experience in either Personnel Administration, Payroll, Benefits or Human Resources is a plus
Education Level: High School graduate or equivalent
Other Skills:
* Ability to communicate effectively both verbally and in writing
* Excellent interpersonal skills
* A desire to serve others
* Work well in a team environment
* Capable of working in a fast-paced environment
* Be flexible and able to adapt to an ever-changing environment
* Possess a strong willingness to learn