Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title: Director of Strategic Technology Partnerships

Location: Remote/Hybrid (as applicable)

Department: Revenue Operations

Reports to: Vice President, Partner Strategy & Programs

The Director of Strategic Technology Partnerships at Genesys will be responsible for building and managing the strategic alliance between Genesys and Salesforce. This role will involve working closely with both internal and external stakeholders to drive joint initiatives, designing and enabling Go-to-Market strategies, identifying new business opportunities, and orchestrating the Rhythm of the Business between Genesys and Salesforce. The ideal candidate will have a deep understanding of both Genesys and Salesforce product ecosystems and be skilled in strategic relationship management, technical partnership alignment, and collaborative sales enablement.

Key Responsibilities:

Alliance Strategy and Relationship Management:

• Act as the primary liaison between Genesys and Salesforce, fostering a collaborative relationship to maximize the value of the partnership.
• Develop and execute a strategic alliance plans that align with the goals and objectives of both companies.
• Engage with Salesforce’s partner ecosystem to build relationships, leverage resources, and promote Genesys solutions within the Salesforce platform.

Joint Go-To-Market Initiatives:

• Work with cross-functional teams (sales, marketing, product, finance) to develop and implement joint go-to-market programs and campaigns.
• Identify opportunities for joint sales engagements, including strategic accounts, industry segments, and geographical markets.
• Oversee co-marketing initiatives and events, ensuring cohesive messaging and brand alignment.

Product Integration Optimization:

• Collaborate with product and engineering teams to identify and prioritize integration opportunities that deliver value to shared customers.
• Facilitate technical discussions and provide feedback to both Genesys and Salesforce product teams on roadmap alignment.
• Assist in creating compelling use cases, demos, and technical documentation for joint solutions.

Sales Enablement and Training:

• Educate and enable Genesys sales teams on Salesforce integration capabilities, use cases, and sales processes.
• Partner with Salesforce’s sales teams to promote Genesys solutions, ensuring alignment on value propositions and messaging.
• Support sales teams in joint sales pursuits, offering strategic guidance and managing co-selling opportunities.

Performance Measurement and Reporting:

• Establish and track key performance metrics for the Salesforce alliance, including revenue growth, pipeline generation, and customer adoption.
• Conduct quarterly business reviews with Salesforce and Genesys leadership to assess partnership health and identify areas for improvement.
• Prepare regular reports and insights on partnership outcomes and the success of joint initiatives.

Qualifications:

• Bachelor’s degree in Business, Marketing, Technology, or related field; MBA or similar advanced degree is a plus.
• 5+ years of experience in strategic alliances, partnerships, or business development, preferably within the technology or SaaS sector.
• In-depth understanding of the Salesforce ecosystem, including Salesforce platform capabilities, AppExchange, and industry-specific solutions.
• Proven track record of managing complex, high-impact partnerships with measurable outcomes.
• Strong interpersonal and relationship-building skills, with experience collaborating across organizational boundaries and influencing without direct authority.
• Ability to manage multiple priorities and work effectively in a fast-paced, dynamic environment.
• Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.

Preferred Skills:

• Experience with Salesforce products or the contact center industry.
• Familiarity with CRM and CX solutions, particularly as they relate to Salesforce and Genesys integration.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.