Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a Director of Operations, COB at Gainwell, you will leverage your extensive experience to harness the power of technology and improve the health and well-being of the members our clients serve - a community's most vulnerable. Connect your passion with purpose, leading teams that thrive on finding innovative solutions to some of healthcare's biggest challenges.

Your Role in Our Mission

Responsibilities:

Oversee the day-to-day production regimen of multiple operational groups, with a focus on technology-driven processes, financial/banking operations, and cash posting activities.
Provide strategic direction to operational teams, aligning departmental and organizational goals and objectives.
Identify and manage service improvements to enhance customer satisfaction, ensuring project delivery meets client and company expectations.
Serve as a liaison between Operations and various cross-functional groups (IT, Client Engagement), emphasizing technology integration.
Act as the direct escalation point for client-identified operational issues.
Partner with functional areas or departments to integrate new, enhanced, and existing service offerings for accounts, particularly in financial services.

Essential Job Functions:

Supervise a team comprised of exempt, non-exempt employees, or contingent workforce with a well-defined scope, including directing daily work activities/priorities, time tracking, people recruitment and development, cost management, and workforce planning.
Provide supervision and guidance within multiple functional areas, with a strong emphasis on technology, financial operations, and cash posting activities.
Lead hiring initiatives and manage team and individual performance, monitoring team members' progress on goals.
Ensure services are provided on time and with robust quality.
Ensure processes and procedures are documented and reviewed/updated regularly.
Coordinate with cross-functional teams to implement client change requests, focusing on technological solutions.
Lead the team toward operational excellence by monitoring KPIs, ensuring team goals and contractual commitments are met.
Monitor Service Level Agreements.
Provide and present production data to upper management as appropriate.
Demonstrate strong people management abilities and handle all people care-related activities.
Create a working environment conducive to individual growth, high performance, and rewarding

What We're Looking For

Education and Experience:

Bachelor's degree in Business, Engineering, Computer Science, or a related field required.
15 or more years of working experience in an operations or project management role, with significant experience in Healthcare, financial/banking operations and cash posting activities.
10 or more years of leadership or supervisory experience.
Lean Six Sigma Green Belt or experience preferred.

Other Qualifications:

Experience working with Agile methods.
Proficiency in SQL, MS Access, or other database tools.
Strong project management skills.
Strong analytical and problem-solving skills.
Preferred experience in financial or banking operations.

What You Should Expect In This Role

Remote

The pay range for this position is $116,100.00 - $165,800.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.