Rich's, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4billion, Rich's is a global leader with a focus on everything that family makes possible. Rich's-Infinite Possibilities. One Family.
Purpose Statement
The Customer Service Representative position will work with brokers, field sales, distribution centers & internal Rich Products Corporation Associates to proactively manage the service requirements of our customers in an efficient & cost effective manner that is mutually beneficial to the customer and Rich Products.
Key Accountabilities and Outcomes
- Receive & respond to inquiries from customers, brokers, field sales and internal associates in regards to order status, products, pricing, promotions and forecast information
- Perform troubleshooting and develop permanent solutions
- Process customer orders and manage order data integrity
- Support maximum order fulfillment activities by collaborating with fellow CS&L associates
- Coordinate required distribution activities and notify customers regarding order fulfillment
- Develop and leverage relationships with Third Party distribution partners
- Support the Customer Service & Logistics organization with departmental projects
- Ensure customer expectations are understood and met
- Interpret company policies / procedures and enforce compliance
- Special projects as needed
- Other duties assigned as necessary
Knowledge, Skills, and Experience
- High school diploma/GED
- Bi-lingual preferred (English/Spanish)
- Strong written and verbal communication skills (interpersonal skills)
- Demonstrated problem-solving skills and trouble-shooting skills
- Demonstrated ability to multitask and work under pressure
- Strong decision-making skills
- Demonstrated ability to work in a team atmosphere
- Strong PC proficiency to include Microsoft Office Word, Excel, PowerPoint (Access preferred)
- SAP or related systems experience preferred
COMPENSATION
In accordance with state law, the rate or range provided is Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, shift differential, and location.
Annual Range/Hourly Rate
$22.55-$30.50
Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, gender identity, sexual orientation, marital status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich's. Please contact Rich's Human Resources department at hrhelp@rich.com if you need assistance completing this application or to otherwise participate in the application process.
