Contact Center Assistant II (Ada, MI, US, 49355) at Amway in Ada, MI

Job Description

Provide information for any enquiries about Amway’s business, products, and services to ABOs/members.
Provide existing clients with care, including first contact resolution, while ensuring an exceptional client experience to fulfill the company's service quality and satisfaction.
Handle suggestions /complaints and resolve the initial problems with customer’s impression and satisfaction.
Support the business services to ABOs/Member requested.
Follow up cases for ABOs/Member within the service level agreement (SLA).
Follow up with other departments to help solve cases and problems of products and services.
Perform other duties and Liaison between departments as assigned.

Required Knowledge, Skills, Abilities and/or Related Experience:

Experience in customer service field, especially from Call Center function.
Good intercommunication and listening skills with pleasant human relations and service attitude
Strong service minded, positive attitude and enthusiasm to learn new things.
Good interpersonal skills with ability to handle changes.

Skillful in typing both Thai and English
Good command of computer literacy, i.e., MS Office / MS Word / MS Excel etc.
Responsible, Patient, works effectively in high pressured environment and able to solve immediate problems well.
Flexible to work in rotating shifts, overtime, during weekends and public holidays as assigned.
Be able to endure the pressures of time, changes, and work hard.
Be responsible, devoted to work and able to plan work well.