Job Summary
This job code is to be used for internships and co-ops. It is not to be used for temporary or contract workers.Job Description
Program Overview
Discover opportunities designed to set your career in motion! The Comcast internship/co-op program will help you cultivate meaningful relationships, develop strong interpersonal and business skills, gain exposure to the day-to-day operations of a Fortune 40 media and technology company, and receive mentorship opportunities to expand your professional network.
This program immerses students into the daily operation of a contemporary media and technology company while working side-by-side with Comcast's top innovators. The student becomes an integral part of the Comcast team working on creative, innovative, and thought-provoking projects within various business units.
Organization & Team Overview
The Loyalty Strategy & Rewards team sits at the heart of Xfinity. We set the marketing and sales strategies that ensure customers are aware of the value we have to offer so they can select the products and services that are best suited for them. The team develops programs and plans for customer loyalty and retention and looks after Xfinity Rewards, the company's signature loyalty program.
Role Description
This intern will gain exposure to the analytical framework we use to ensure our 30M customers are as happy as possible, make recommendations to improve retention and reduce churn, and work on special projects related to key customer segments including high-value and early-tenure customers.
What are some interesting problems the student will work on?
In your role, you will be analyzing our customer base to identify potential cohorts of customers that may be at risk of churning. Once identified, you will collaborate with several teams ranging from EBI, finance, and the business unit to implement strategies of retention and loyalty to our base.
Where can this student make an impact?
You will be working with the best and brightest minds in Comcast to improve our customer experience and strengthen that crucial relationship. Success in this role will be understanding and identifying key areas of improvement from a customer experience perspective that contributes to retention.
Job Responsibilities
Responsibilities include but are not limited to:
Base management scorecard data gathering, compiling, analyzing
Assist with Xfinity Rewards mobile promotional plans and programs to support recurring customer growth, including but not limited to proactive retention efforts
Program performance analysis and recommendations
Regular, consistent, and punctual attendance
Other duties and responsibilities as assigned
Preferred Skills
Knowledge of Microsoft Excel, PowerPoint
Data analysis
Program/project management
SQL, nice to have
Tableau, nice to have
Preferred Majors: Business, math, statistics, economics or marketing
Minimum Qualifications and Eligibility Requirements
Currently pursuing a bachelor's degree from a United States-based college or university
Rising Junior or Rising Senior only (must have a graduation date between Winter 2025- Spring 2027)
Returning to degree-program (for at least a semester) after the completion of the summer internship (meaning, student must be returning to school for Fall 2025 semester before graduating)
Available to work 40 hours per week over the course of the summer program- June 2 through August 15, 2025
Authorized to work in the United States with no current or future sponsorship needs
Available to report in-person to the work location on the job posting (unless virtual offering)
Comcast is an Affirmative Action/EEO employer M/F/D/V
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Salary:
Base Pay: $23.00
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Relevant Work Experience
0-2 Years