Location: Southern Family Medical Center

Position: Clinical Quality Coordinator

Immediate Supervisor Title: Practice Manager 

Job Supervisory Responsibilities: Clinical Staff

General Summary: An exempt position responsible for coordinating quality

management efforts including development, implementation, education, data collection,

and analysis and day to day supervision of hourly clinical staff (medical assistants).

Essential Job Responsibilities:

1. Helps quality improvement (QI) manager to plan, design, implement, and

maintain a comprehensive medical practice continuous quality improvement

(CQI) program including utilization management and risk management. Assists in

educating new staff, including physicians, about QI systems and requirements.

2. Meets with internal and external audiences to identify and problem solve QI

issues.

3. Monitors medical practice efforts to ensure compliance with internal and external

QI standards. Reviews medical records and other documentation to ensure

quality care.

4. Coordinates the effort to gather data and prepare reports to meet the

requirements of NCQA and other regulatory/accrediting agencies, including

patient satisfaction data.

5. Evaluates variance and other data to identify QI opportunities and risk

management issues.

6. Monitors service quality through ICD-10 review, HEDIS quality measures, ACO

quality initiatives, payer/provider/patient satisfaction surveys, and complaints.

Follows through on complaints including identification of corrective actions

needed. Reports on results.

Education: Bachelors degree in health administration or health-related field.

Experience: Minimum 3-4 years of experience in health care setting with minimum one

year of experience in quality management, preferably in medical practice setting.

Other Requirements: Current LPN/RN state license. Current CPR certificate.

Performance Requirements:

 Knowledge:

1. Knowledge of CQI principles, practices, methods, and tools.

2. Knowledge of computer applications related to QI, including spreadsheets.

3. Knowledge of medical records and clinical care processes.

Skills:

1. Skill in effective education and facilitation of CQI efforts in medical practice.

2. Skill in application of analytical methods and statistical software by developing

appropriate reports.

3. Skill in conducting QI checks of medical records and other clinical documentation

and performing patient satisfaction surveys.

Abilities:

1. Ability to educate staff in both verbal and written form about QI in formal and

informal settings.

2. Ability to interact effectively with health care team members.

3. Ability to analyze QI data and identify trends and corrective actions.

Equipment Operated: Standard office equipment including computer hardware and

software.

Work Environment: Primarily office and classroom settings. Rare patient contact.

Mental/Physical Requirements: Combination of office and classroom settings. May

occasionally need to lift/carry/move audiovisual equipment weighing up to 50 pounds.

Occasional stress related to deadline pressure.

Please note this position is posted on behalf of our partner practices. This individual will be working at the specific practice that is mentioned in the above details and will not be a direct employee of Aledade, Inc. so will therefore not be eligible for the benefits available to Aledade employees.