Step into an instrumental role. Help conduct the smooth operation of a fast-paced and friendly financial planning office. Work as an employee of an independent advisor franchisee with a financial advisory practice of Ameriprise Financial to assist in daily business operations.
Assist financial advisor(s) in managing and organizing office workflow with an emphasis on creating and delivering a unique client experience that defines and differentiates the practice. This position will consistently follow high standards of business and professional ethics and legal and regulatory requirements when dealing with others and/or performing work activities.
This role provides client relationship support through interacting directly with clients to ensure accurate account set up and through acting as a liaison to answer client questions. The role will also perform other practice management tasks relating to client service as needed. Responds to ad hoc requests, coordinates/tracks projects and/or manages business-as-usual projects.
Responsibilities and Time Allocation - Will change over time to meet the needs of the practice and can include other duties as assigned by the advisor.
Position Functions:
50% Business Management
Responsible for new client onboarding
Assist clients with setting up and navigating their client website portal and provide tutorial of website capabilities
Process new account setup
Process account transfers and rollovers requests
Address account and client maintenance requests such as profile changes, beneficiary changes, ownership changes, fee changes, bank linking, etc.
Process Estate settlements
Process money movements and setup systematic arrangements
Follow up on pending business to ensure timely and efficient processing
CRM management and reporting
Mass marketing campaigns through Client Relationship Management tool and maintenance of Marketing on Demand system
Backup for administrative assistant/receptionist
Perform other allowable duties as assigned by the financial advisor(s), associate financial advisor(s), and other practice leadership.
Maintain files and records in accordance with the records retention policy.
50% Client Care
Call clients or prospects to set up meetings or appointments (as needed)
Answer questions and provide readily available information to clients, if requested and as allowable, as it relates to servicing their accounts
Write notes or letters to clients on personal letterhead of administrative nature only and handle client appreciation
Attend and participate in client meetings if necessary
Coordinate client appreciation events and seminars
Software Experience:
Microsoft Office (Required)
SalesForce or Other CRM Database
ThomsonOne
Key Traits of a Successful Client Service Specialist:
Actions aligned with words
Timely reliability
Consistent follow through
Committed and dedicated to quality work
Takes ownership and pride in work
Direct attention to detail and organization
Effective and friendly communication with clients and team
Effective and efficient time management
Polite and clear phone manner
Ability to multi-task and adjust to changing priorities
Strong customer service skills
Demonstrate a positive attitude and sincere willingness to constantly learn and grow
Ability to adhere to rules and regulations as stated and required by advisor, Ameriprise Financial
Education and Other Designations:
College degree or higher
2+ years of similar experience
Already have or be able to study for and pass exams for federal and state licenses and registrations for securities, including Series 7, Series 66, and State life, accident and health insurance license (Preferred but not required)
Compensation:
Compensation dependent upon experience
Full Time
Hybrid
Paid Time Off
Paid Holidays
Retirement Plan
At Ameriprise Financial, we're not just in the business of helping clients with their financial goals - we also help our advisors and employees reach their true potential by embracing an inclusive and collaborative culture. We celebrate the unique qualities and reward the contributions of our talented, passionate employees. If you're motivated and want to work for a strong, ethical company that cares about you and your community, take the next step with Ameriprise Financial.
This position is with an Ameriprise Financial Franchise owner.
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.
Full-Time/Part-Time
Full time