How to Apply

A cover letter is recommended for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The Department of Technology Services in the College of Literature, Science, and the Arts (LSA) at the University of Michigan seeks an Application Systems Analyst Associate to join our Web & Applications Development Services (W&ADS) team. The College of LSA consists of nearly 100 departments, centers, and programs. The (W&ADS) team provides administrative information services, including web infrastructure support to the College.

The focus for this position will be to assist in supporting several of the College's enterprise web applications. Your work will have a significant impact on hundreds of websites, several internal
processes, and workflows and provide valuable contributions to the enterprise software our team supports.

You will report to the Manager of Web & Applications Development Services in the Technology Services department. The salary range for the position is $58,000-$72,500. The salary for the
position is based on the experience of the selected candidate.

ABOUT THE JOB:

Application Support: You will work with our team and customers to maintain, modify, and sometimes configure existing web applications that are used for our TeamDynamix help desk ticketing software. In addition, you will also help support our Search Engine Optimization (SEO) analytics using BrightEdge software, Room Scheduling software, and our Web Content Management System based in Adobe Experience Manager (AEM). No prior knowledge of this software or any coding is necessary though you will learn the software with the help of our team.

Tasks include but are not limited to:

Assisting our TeamDynamix Lead with administrative tasks in our help desk software. This includes creating new and updating existing customer support forms, automation of ticketing tasks, integrations with other applications, and assisting with service catalog management
Assisting our SEO Lead with optimizing web pages for higher search placement using BrightEdge software
Help generate BrightEdge data for use in web evaluation reports which lead to performance improvement recommendations our users can make to improve their sites
Assist with testing software upgrades and enhancements we make to the applications listed above as well as other applications as needed
Help gather room and space information to enter and manage in our room scheduling software. Handle other general room scheduling software support as needed.

ABOUT YOU:

You are an enthusiastic and curious person. You thrive on helping others and are eager to make a meaningful impact by using your skills to contribute to our great team. While helping our
customers and our team, you will gain hands-on experience and technical knowledge of some of the enterprise applications we use. You are committed to your career growth, seeking opportunities to expand your skill set and advance in the ever-evolving IT landscape. Your proactive and positive mindset combined with a collaborative approach will drive both personal and team success.

Required Qualifications*

A bachelors degree in Information Technology or a related field, or equivalent job experience
2 years of experience developing and/or maintaining web-based applications in any environment
Customer service experience in any environment
Proven communication skills with colleagues and customers/clients on projects
Experience working with users and customers to develop application specifications to meet their needs
Some familiarity with or knowledge of Google Workspace (formerly G-Suite), in particular Google Docs and Google Sheets
Willingness to learn new software packages through training and support from our team

Desired Qualifications*

Experience with enterprise web applications.
Experience administering software, such as granting permissions, configuration tasks, identifying process improvements, and/or other general maintenance.
Basic HTML and basic CSS

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Additional Information

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include:

Generous time off
A retirement plan that provides two-for-one matching contributions with immediate vesting
Many choices for comprehensive health insurance
Life insurance
Long-term disability coverage
Flexible spending accounts for healthcare and dependent care expenses.

As one of the world's great liberal arts colleges, LSA pushes the boundaries of what is understood about the human experience and the natural world, and we foster the next generation of rigorous and empathetic thinkers, creators, and contributors to the state of Michigan, the nation, and the world.

To learn more about diversity, equity, and inclusion in LSA, please visit lsa.umich.edu/lsa/dei .

To learn more about LSA's Mission, Vision and Values, please visit lsa.umich.edu/strategicvision .

Mission Statement

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.