POSITION TITLE: Account Executive

REPORTS TO: Cross-Functional

CLASSIFICATION: Exempt

DATE: January 2025

EEO CLASSIFICATION: Professionals

POSITION SUMMARY:

An Account Executive is responsible for nurturing existing client relationships, driving new business opportunities, and meeting sales goals. Account Executive will oversee a portfolio of assigned accounts, while actively identifying potential clients, conducting market research, and networking. The role involves providing risk management services to clients, with growth expectations different than those of a Risk Advisor. As part of First Mainstreet Insurance, the Account Executive will be a key member of an exceptional, resourceful, and collaborative High-Performance Team (HPT).

ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES:

Maintain client relationships - manage book of business with no Account Manager/Risk Advisor
Generate new business opportunities
Network in community or specialty area
Achieve sales targets ($10,000 new revenue annual as a baseline)
Develop and nurture strong relationships with assigned accounts, serving as their trusted advisor and primary point of contact regarding their insurance policies
Regularly communicate with accounts to proactively address concerns, gather feedback and identify opportunities for account growth
Manage assigned accounts and ensure all deadlines are met
Manage and report information from client to ensure we are assisting to minimize exposures
Round out existing accounts by proactively selling additional coverages or policies
Monitor account satisfaction levels and take proactive measure to ensure high levels of account retention
Review renewals 90-120 days prior to renewal. Request necessary updates from the client and request changes with carrier and/or remarket account
Complete onboarding/integration plans for new business
Manage all account work in our agency management system (EPIC) to ensure all data is accurate
Communicate effectively with clients, underwriters, and co-workers both in writing and verbally to achieve desired results
Research and answer coverage questions and make recommendations from/to clients; prepare any supporting documentation
Negotiate with both insurance company underwriters and clients to obtain the best outcomes for all parties involved
Increase industry and job knowledge as measured by attendance at continuing education, obtaining, or updating designations, and participation in other agency training offerings
Embrace the tools provided to become efficient in managing a book of business that is assigned
Travel or visit clients when necessary
Maintain confidentiality of client and carrier information
Perform other duties, as assigned, appropriate to the position

SKILLS & COMPETENCIES:

Proven experience in an Account Executive role, customer relationship management, or sales
Expectation of becoming licensed in P&C within 30 days, if not already
Proficient in utilizing service management software and tools like EPIC
Proficient or able to quickly learn and utilize Microsoft Office and other applications to maximize efficiency and function in a paper-free environment.
Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels
Excellent organizational and time management skills, with the ability to prioritize and handle multiple client accounts simultaneously
Knowledge of the insurance industry terminology and documentation
Ability to collect, analyze, and interpret insurance-related data
Self-starter, motivated to grow, make connections in the community and develop a book of business

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate verbally and to listen for instructions and information. The employee is also required to sit for long periods of time often in front of a computer monitor and operate a computer keyboard. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Summary: This job description is intended to describe the normal level of work required by the person performing the work. The essential job functions outlined are primary duties and responsibilities. Other duties may be assigned as needs arise or as required.

This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

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